Cynthia Esmundo
North Fort Myers
Summary
Bar manager with extensive experience at Kava Culture, specializing in inventory management and revenue enhancement. Skilled in menu development and staff training, resulting in superior customer service. Drove substantial sales growth through innovative drink recipes and strategic upselling, while ensuring adherence to health regulations and creating an engaging environment.
Overview
16
16
years of professional experience
Work History
Bar Manager
Kava Culture
Port Charlotte
10.2023 - 11.2024
- Maintained accurate records of Kava and Kratom inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Implemented strategies designed to increase revenue through upselling techniques.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ensured compliance with local health codes regarding food storage temperatures or Kava and Kratom serving guidelines.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored patron alcohol consumption to encourage safety.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Poured Kava, Kratom, and cocktails for patrons.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Monitored cash intake to reduce discrepancies.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
Lead Bartender / Trainer
Duval Strret Restaurant
Cape Coral
03.2012 - 04.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Greeted customers and provided excellent customer service.
- Cleansed glasses with sanitizing solution after each use.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer, and cocktails for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Lead Bartender/Lead Bartender /Crew Trainer
Red Cow Restaurant
Ft. Lauderdale
09.2012 - 02.2013
- Maintained a safe working environment by following all safety protocols.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Prepared mixed drinks according to standard recipes.
- Planned and coordinated special events to boost customer numbers and profits.
- Restocked beer and liquor regularly and after special events.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Stocked bar with beer, wine, liquor and related supplies.
- Created signature beverages to increase revenue and patron loyalty.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
Lead Bartender/Lead Bartender/Lead Bartender /Crew Trainer
Seasons 52
Ft. Lauderdale
09.2008 - 07.2012
- Prepared mixed drinks according to standard recipes.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Maintained a safe working environment by following all safety protocols.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Verified the age of customers purchasing alcoholic beverages.
Education
Bachelor of Science - Tourism And Travel Management
Ft. Lauderdale College
Fort Lauderdale, FL12-1994
Bachelor of Science - Hotel, Resort And Restaurant Management
Nova University
Fort Lauderdale, FL01-1994
Skills
- Inventory management
- Menu development
- Cash handling
- Revenue optimization
- Staff training
- Customer service
Timeline
Bar Manager
Kava Culture
10.2023 - 11.2024
Lead Bartender/Lead Bartender /Crew Trainer
Red Cow Restaurant
09.2012 - 02.2013
Lead Bartender / Trainer
Duval Strret Restaurant
03.2012 - 04.2023
Lead Bartender/Lead Bartender/Lead Bartender /Crew Trainer
Seasons 52
09.2008 - 07.2012
Bachelor of Science - Tourism And Travel Management
Ft. Lauderdale College
Bachelor of Science - Hotel, Resort And Restaurant Management
Nova University
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