Cynthia Espada
Trenton,NJ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
21
21
years of professional experience
Work History
Bus Aide
Trenton Board Of Education
Trenton, Nj
09.2024 - Current
- Monitored student behavior to ensure a respectful environment during transit.
- Assisted students in boarding and disembarking from the bus safely.
- Helped students with disabilities navigate the bus and secure mobility devices.
- Maintained cleanliness and orderliness of the bus interior during routes.
- Collaborated with school staff to address specific transportation requirements for students.
- Monitored students during route to maintain bus safety.
- Seated students and secured seatbelts, harnesses or other protective devices.
- Developed and strengthened good relationships with staff, students and families.
Ride Operator
Six Flags Great Adventure Jackson
Jackson township , Nj
02.2024 - 08.2024
- Operated rides safely, ensuring compliance with safety regulations and guest enjoyment.
- Assisted guests in boarding and disembarking rides, providing clear instructions and support.
- Monitored ride operations, responding quickly to any operational issues or guest concerns.
- Collaborated with team members to maintain a clean and organized ride area consistently.
- Engaged with guests to enhance their experience through friendly interactions and assistance.
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Monitored guest behavior while riding attractions.
- Provided customer service to guests in a friendly manner.
Deli Clerk
Shoprite
Ewing , NJ
09.2021 - 01.2022
- Assisted customers with deli selections and provided product recommendations.
- Operated slicing machines and ensured proper food safety practices.
- Prepared and displayed a variety of deli meats and cheeses attractively.
- Maintained cleanliness and organization of the deli counter and work area.
- Collaborated with team members to manage inventory and restock supplies.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
Housekeeper
Hotel BPM Brooklyn
Brooklyn, New York
10.2013 - 03.2016
- Cleaned and sanitized guest rooms following established procedures and standards.
- Replenished supplies and amenities to ensure guest satisfaction during their stay.
- Managed laundry operations, including sorting, washing, and folding linens efficiently.
- Inspected rooms for maintenance issues and reported concerns to management promptly.
- Utilized cleaning equipment and chemicals safely according to workplace guidelines.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Sale Associate
Rainbow Shops
Brooklyn, NY
01.2008 - 03.2013
- Responsible for responding to customer queries and update latest upcoming clothing to customers.
- Responsible for providing excellent customer service by offering ideas on the selection of clothing and accessories.
- Perform responsibilities of cleaning the store to make it appear in an appealing and presentable manner.
- Handle other essential tasks like merchandising, housekeeping, stocking, opening and closing the store.
Cashier
C-Town Supermarkets
Brooklyn, NY
01.2005 - 01.2006
- Created a friendly and positive impression at the checkouts.
- Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with every issue.
- Processed transactions quickly and efficiently.
- Provided customers with outstanding services and assisted them in solving their queries, doubts.
Education
High School Diploma - Graphic Communication Arts
New York, NY
New York, NY01.2007
Skills
- Service Orientation
- Cleanliness maintenance
- Customer service
- Health and safety protocols
- Effective communication
- Friendly engagement
- Report writing
- Time Management
- Team Player
References
- Elizabeth caraballo 215-932-0831
- Leidy Reyes,917-288-3927
- Carl Gordon, 929-248-2527
- Brenda young 609-433-1240
Timeline
Bus Aide
Trenton Board Of Education
09.2024 - Current
Ride Operator
Six Flags Great Adventure Jackson
02.2024 - 08.2024
Deli Clerk
Shoprite
09.2021 - 01.2022
Housekeeper
Hotel BPM Brooklyn
10.2013 - 03.2016
Sale Associate
Rainbow Shops
01.2008 - 03.2013
Cashier
C-Town Supermarkets
01.2005 - 01.2006
High School Diploma - Graphic Communication Arts
New York, NY
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