Cynthia Estrada
Concord,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Goldenstate Orthopedics And Spine
08.2023 - Current
- Checking in and out more then 300+ patients
- Scheduling for 9+doctors
- Checked patient insurance, demographic, and health history to keep information current.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
- Using more then 5 systems everyday such as Nextgen,Phreesia,Joints,Epic,and microsoft.
- Verifying insurance information with patients and collecting copayments and surgery deposits.
- Helping patients get their medical records such as chart nites from visit,xray,mri's,and procedure notes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Receptionist
Comprehensive Spine And Sport Center
04.2021 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CA06.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Appointment Scheduling
- Verbal and written communication
- File Organization
- Office Organization
- HIPAA Compliance
- Payment Collection
- Microsoft Office
- NextGen Systems
- Patient Registration
- Insurance Verification
- Appointment management
- Patient Scheduling
- Electronic Medical Records
- EMR / EHR
- Referral Verification
- Data Entry
- Problem-Solving
- Epic Systems
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Goldenstate Orthopedics And Spine
08.2023 - Current
Front Desk Receptionist
Comprehensive Spine And Sport Center
04.2021 - 01.2023
High School Diploma -
Ygnacio Valley High School
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