Cynthia Evans
Lubbock
Summary
Dynamic professional with a proven track record in customer relations and small business operations. As Owner of Simplifying Social Security, I enhanced client satisfaction through exceptional service and efficient processes. Previously, as a Claims Representative at the Social Security Administration, I improved claim processing efficiency and built strong relationships, ensuring compliance and trust.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact agency success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent beneficiary relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
37
37
years of professional experience
Work History
Owner
Simplifying Social Security
09.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions for their Social Security needs.
Claims Representative/Assistant District Manager
Social Security Adminstration
05.1988 - 08.2017
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Collaborated with internal departments and external vendors to resolve claims.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Developed in-depth understanding of Social Security policies and procedures.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Reviewed and updated claim processing guidelines, ensuring alignment with agency standards.
- Investigated and resolved complex claims, ensuring adherence to policy guidelines and regulatory compliance.
- Checked documentation for accuracy and validity on updated systems.
- Collaborated with other District Managers to share best practices and drive overall company success.
- Boosted team performance by implementing effective coaching and training methods.
- Organized quarterly performance reviews for each office manager within the district.
- Assisted in annual budget planning for the district, contributing to financial stability and growth.
- Influenced positive change throughout the organization by consistently displaying profound leadership abilities and commitment.
- Ensured compliance with safety regulations and guidelines across all offices under my supervision.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Oversaw employee recruitment, hiring, and onboarding processes for all offices in the district.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost agency morale and promote employee retention.
Education
Bachelor of Science - Business Administration
Lubbock Christian University
Lubbock05-1991
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Affiliations
Lubbock Chamber of Commerce
Texas Women In Business-Lubbock, TX chapter
Timeline
Owner
Simplifying Social Security
09.2020 - Current
Claims Representative/Assistant District Manager
Social Security Adminstration
05.1988 - 08.2017
Bachelor of Science - Business Administration
Lubbock Christian University
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