Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Falcon

Morgan Hill,CA

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand to new opportunities.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Fleet Manager

Now Rx Pharmacy
Hayward, CA
04.2019 - Current
  • Positively interacted with drivers, upper management, tech management, dispatch department, as well pharmacist in charge which helped improve overall communication.
  • Supervised checked on inventory on all pharmacies for fleet department such as driver items being accessible, stocked such as gloves, masks, disinfecting bottles, bags, vests, hats, jumper cables, first safety kits, flashlights.
  • Inspected vehicles, repaired cosmetic damages to fleet vehicles ( replace light bulbs, taking vehicles to shop appointments) fleet vehicle maintenance tasks be completed within specific timeframes scheduled and arrange company payment and file invoices.
  • Trained drivers to manage time effectively, improving overall excellent delivery service performance for patients receiving their prescriptions on time and properly.
  • Book flights to other pharmacy locations to train drivers online Hippa certification by the state board.
  • Assisted on job posts, hiring interviews
  • Participate on helping the pharmacy if short staffed on delivering prescriptions to patients doorsteps.

Private Security Supervisor

Regional Protection Agency
San Jose , CA
08.2017 - 12.2019
  • Oversaw team of security officers and managed their breaks and lunches.
  • Improved security update communication by holding pass down meetings for company and client to be informed and making sure officers complied policy.
  • Trained new security officers in same day or week period.
  • Kept team compliant with security protocols and appearance standards.
  • Supervised team of 6 security personnel during shift.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Secured all perimeters doors, alarms, access gate control
  • Report property maintenance such as lights out
  • Identify subjects, escort residents visitors, deny entry per resident request and restraining orders with SJPD.
  • Providing safety to all clients and updated communication.
  • Conduct Vehicle Patrol, as well schedule vehicle maintenance at shops.
  • Issue warning tow tags 72 hour notices, parking tag enforcement, Update incident reports, partnering with local fire department and police department for documentation as well with client.
  • Supervised and served discipline warning notices to officers who do not comply company policy.

Senior Target Protection Specialist (Supervisor)

Target
San Jose, CA
09.2004 - 10.2018
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment ccvt cameras, installed cameras using electric pallet jacks and wave lift for ceilings.
  • Posted orders to enforce company rules, policies and regulations to Target team members.
  • Communicated with Target security team using two-way radios, mobile phones and other tech devices.
  • Worked independently and collaboratively to resolve urgent issues to protect property and detect subjects and prevent loss merchandise.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled and monitored premises in company vehicle, or by foot.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment, identifying subjects, apprehension, and detain for law enforcement to arrive with case number filed ready.

Photographer Level 2

Goodwill EBay Online E-Commerce
San Jose, CA
10.2014 - 06.2017
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Verified online photo edits for capture one (Batch)
  • Photographed all jewelry (Diamonds, Metals, Silver, Stones, Coins, and collective currency)
  • Assisted with online listings (descriptions of jewelry, size, measurements, value, and verified appraisals.

Utility Clerk

Food 4 Less Supermarket
Salinas, CA
01.2002 - 09.2004
  • Maintained store presentation
  • Update store sale ads
  • Delivered food to food banks
  • Provide excellent customer service
  • Helped supervisors from other departments with their card boards and making bales with wire bundles using electric pallet jack and fork lift in back of receiving warehouse.
  • Helped with receiving truck freight inventory and salvage items receipts to file.

Education

No Degree - Law Enforcement Investigation And Interviewing

Evergreen Valley College
San Jose, CA

High School Diploma -

Everett Alvarez High School
Salinas, CA
05.2003

Skills

  • Training and Education
  • Documentation
  • Safety and Compliance
  • Policies and Safety Procedures
  • Verbal and Written Communication/ Discipline
  • Job inspections, Leading a Team, and Managing

Certification

  • 4hr POWER TO ARREST & 4HR WMD COURSE
  • 4HR WORKPLACE VIOLANCE & 4HR CRIME SCENE COURSE
  • 4HR PUBLIC RELATIONS & 4HR COMMUNICATIONS COURSE
  • 4HR LIABILITY/LEGAL ASPECTS & 4HR COURTROOM DEMEANER COURSE
  • 4HR OBSERVATION AND DOCUMNETATION & 4HR HANDLING DIFFICULT PEOPLE COURSE
  • 4HR CHEMICAL AGENTS & 4HR HANDCUFF COURSE
  • CERTIFICATION BATON AND PEPPER SPRAY
  • CA GUARD CARD UP TO DATE
  • COMPLIANCE WITH THE BSIS TRAINING REGIULATIONS

Timeline

Assistant Fleet Manager

Now Rx Pharmacy
04.2019 - Current

Private Security Supervisor

Regional Protection Agency
08.2017 - 12.2019

Photographer Level 2

Goodwill EBay Online E-Commerce
10.2014 - 06.2017

Senior Target Protection Specialist (Supervisor)

Target
09.2004 - 10.2018

Utility Clerk

Food 4 Less Supermarket
01.2002 - 09.2004

No Degree - Law Enforcement Investigation And Interviewing

Evergreen Valley College

High School Diploma -

Everett Alvarez High School

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Cynthia Falcon