Cynthia Farmer
Manitou Beach,MI
Summary
My many years of experience in Benefits and Retail management allow me to be a flexible and well rounded employee.
Overview
16
16
years of professional experience
Work History
Workers Compensation Analyst
Epitec Group
Jackson , MI
12.2018 - 10.2023
- Developed return-to-work plans for injured employees in collaboration with employers, physicians, and other healthcare providers.
- Identified areas where additional training is required for staff members responsible for handling workers' compensation cases.
- Provided assistance during audits conducted by internal or external entities related to workers' compensation matters.
- Analyzed medical reports, job descriptions, and other documentation to evaluate disability claims.
- Reviewed and processed Workers' Compensation claims to determine eligibility for benefits.
- Prepared detailed reports summarizing findings from claim investigations and evaluations.
- Ensured compliance with federal and state regulations governing workers' compensation programs.
Benefits Administration
Lenawee Intermediate School District
Adrian , MI
03.2013 - 12.2018
- Conducted benefits administration for 200 benefit-eligible employees.
- Facilitated HR operations, strategic workforce planning, performance management, staffing and administration of benefits.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Oversaw administration of employee benefits and compensation.
- Set and enforced benefits administration processes and day-to-day operational policies.
- Delivered targeted training to internal staff on benefits administration processes, system updates and new technologies.
Senior Client Advocate
Kapnick Insurance Group
Adrian , MI
02.2008 - 02.2013
- Resolved escalated customer issues in a timely manner.
- Created detailed reports on customer interactions for management review.
- Coordinated with internal departments to ensure quick resolution of customer issues.
- Served as a liaison between customers and higher-level management when necessary.
- Participated in regular meetings with senior executives to discuss progress towards achieving organizational goals related to client advocacy initiatives.
Education
High School Diploma -
Garden City High School
Garden City, MI06-1975
Some College (No Degree) - Business Administration
Jackson Community College
Jackson, MISkills
- Customer service
- Documentation Review
- Claims Management
- Strategic Thinking
- Compensation Plan Management
- Highly Skilled in Microsoft applications
- Rapport and Relationships
- Verbal and Written Communication
- Collaboration and Teamwork
- Analytical Mindset
- Task Prioritization
- Team Collaboration
- Multitasking
- Time Management
- Written Communication
- Adaptability and Flexibility
- Active Listening
- Interpersonal Skills
- Records Maintenance
- Analytical Skills
Timeline
Workers Compensation Analyst
Epitec Group
12.2018 - 10.2023
Benefits Administration
Lenawee Intermediate School District
03.2013 - 12.2018
Senior Client Advocate
Kapnick Insurance Group
02.2008 - 02.2013
High School Diploma -
Garden City High School
Some College (No Degree) - Business Administration
Jackson Community College
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