Cynthia Farmer
Memphis,TN
Summary
Customer Service professional with an extensive background in delivering high-quality technical support with an emphasis in being detailed oriented. Known for strong contributions to team success and adaptability in dynamic environments. Skilled in troubleshooting, systems analysis, and fostering collaborative work environments and very detailed oriented.
Overview
39
39
years of professional experience
Work History
Technical Expert
Social Security Administration, SSA
08.2023 - 04.2025
- Conducted comprehensive training sessions for newly promoted employees, insuring they get the hands on experience that co-ordinated with their online training courses, leading to a smoother transition into their new position.
- Implemented training that would ensure the trainees were confident and able to balance workloads as the trainees were being acclimated to the responsibilities of the claims specialist position, ensuring that they would be ready to take on the workload ahead of them.
- Presented complex technical training and was required myself to execute the more complex cases, requiring detailed oriented skills.
- I made myself accessible to all employees regarding assistance in any manner and I was participatory and gave feedback during meetings.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for product purchases and support services.
- Implemented automation tools to optimize workflows, saving time and resources for the team.
Medical Claims Specialist
Social Security Administration, SSA
06.1986 - 04.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Detailed oriented analysis of claim for payment error before releasing payment to claimants.
- loaded and transferred disability claims
Education
Associate of Applied Science - Accounting
Southwest Tennessee Community College
Memphis, TNSkills
- Customer Service support
- Employee Training and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionTimeline
Technical Expert
Social Security Administration, SSA
08.2023 - 04.2025
Medical Claims Specialist
Social Security Administration, SSA
06.1986 - 04.2025
Associate of Applied Science - Accounting
Southwest Tennessee Community College
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