Cynthia Fears

Processed civil complaints filed against the government and government employees by prisoners and other individuals without attorney representation. Reviewed complaints for procedural adequacy to permit the court to proceed with the disposition of cases. Attended hearings and provided support for judges during court proceedings. Through research, assisted judges in making informed legal decisions. Made recommendations about the disposition of cases. Drafted memorandum of law, pre-trial orders, and dispositive legal documents for the court's approval.

Assisted in developing and implementing behavior management strategies with youth in care. Maintained accurate records of daily activities, progress notes, and incident reports. Participated in meetings with other staff members to discuss youth's progress, treatment plans, and goals. Monitored the physical environment to ensure safety of youth and staff. Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved. Facilitated group activities that promote socialization skills among youth in care. Encouraged positive behaviors through role modeling, mentorship, and reward systems. Oversaw daily routines of youth in placement and delivered services related to basic human needs. Maintained cleanliness of youth facilities and rooms.

Taught English Rhetoric to undergraduate students. Conducted weekly office hours to provide academic guidance to students. Graded student assignments and exams, providing feedback on their performance. Provided individual tutoring sessions for struggling students as needed. Maintained accurate records of student attendance and grades in accordance with university policies.

Provided customer service support via telephone or email regarding various aspects of employee benefits programs. Processed employee benefit plan enrollments and changes. Provided assistance with 401 and pension plans. Responded to inquiries from employees regarding their benefit plans. Researched and resolved discrepancies regarding benefit eligibility or contribution amounts. Coordinated the annual open enrollment process for medical, dental and vision plans Provided assistance to plan participants by explaining benefits information to ensure educated selections. Reviewed employee enrollments to verify accuracy, completeness of benefits applications and documents, inputting information into company database.

Processed railroad cars skip tracing for billing.