Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cynthia Fenderson

Pearl,USA

Summary

Dynamic professional with extensive experience at Lowe's, excelling in customer service and compliance management. Proven track record in employee training and conflict resolution, enhancing team performance and workplace culture. Skilled in document management and inventory control, consistently achieving operational efficiency and fostering strong relationships with clients and colleagues.

Overview

20
20
years of professional experience

Work History

Administrative Support Assistant IV

Mississippi State Department of Health
09.2022 - Current
  • As a mailroom team member. I'm responsible for organizing and distributing mail among departments within this agency.
  • Duties include, operation of postage machine (weigh mail to determine the correct postage), administrative support, receives mail from postal workers, UPS, FedEx & other outside vendors connected to the agency.
  • Sorting mail by departments and distributing mail items to each department, whether it's on or off campus.
  • Delivers mail off campus to several MSDH locations, record certified mail in logbook assigned, in a timely manner.

Head Cashier

Lowe's
03.2022 - 09.2022
  • Job duties included overseeing the operation of cashiers/cash registers, created weekly schedules for cashiers, maintained electronic documents & created daily reports.
  • Payment processing, maintaining and balancing the cash drawer, verified cashier cash transfers.
  • Training of onboarding cashiers, directing customer traffic as well, ensuring smooth payment processes, provided excellent customer service & handled customer complaints and questions professionally.

Lead Pawn Broker

Capital Pawn
12.2018 - 09.2021
  • Managed daily operations of pawn transactions and customer service interactions.
  • Trained staff on appraisal techniques and inventory management processes.
  • Oversaw compliance with local regulations and company policies in transactions.
  • Evaluated items for collateral value using industry-standard appraisal methods.
  • Developed and maintained relationships with customers to enhance loyalty.
  • Coordinated inventory control and ensured accurate record-keeping of assets.
  • Managed collections efforts from delinquent accounts while minimizing losses due to non-payment.
  • Maintained accurate records of all transactions including loan terms, interest rates and payments due dates.

Human Resource Manager

Lowe's
02.2012 - 10.2018
  • Facilitated conflict resolution processes between employees and management.
  • Managed compliance with labor laws and company policies effectively.
  • Analyzed employee feedback to drive improvements in workplace culture.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Created job postings, tracked applicants and maintained applicant database.
  • Identified, screened and interviewed potential employees.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Provided HR consultation services to leadership and department heads.
  • Ensured compliance with federal, state and local employment laws.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Reported on workplace health and safety compliance to superiors.
  • Suggested promotions and wage increases according to employee performance.
  • Led recruitment efforts to attract diverse talent for retail operations.

Install Sales Manager

Lowe's
Laurel, Mississippi
12.2010 - 02.2012
  • Managed installation sales team to enhance customer engagement and satisfaction.
  • Coordinated with installation teams to ensure timely project completion and quality standards.
  • Conducted regular meetings with staff to discuss performance and share best practices.
  • Analyzed customer feedback to improve product offerings and services.
  • Maintained accurate records of installed products and related documentation.
  • Resolved any issues or complaints from customers in a timely manner.
  • Conducted regular reviews of installer performance in order to identify areas of improvement.

HR Coordinator

Lowe's
03.2008 - 11.2010
  • Managed employee onboarding procedures, ensuring smooth transition for new hires.
  • Assisted in benefits administration, addressing employee inquiries and concerns effectively.
  • Maintained HR records and files, ensuring information accuracy and confidentiality.
  • Supported performance evaluation processes by preparing necessary documentation and materials.
  • Promoted a positive workplace culture through employee engagement initiatives and events.
  • Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
  • Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
  • Organized events such as company picnics, holiday parties, health fairs or other special events for employees.
  • Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
  • Reviewed applications for completeness and accuracy prior to forwarding them to hiring managers.

Store Manager

Cato's
Laurel, MS
08.2005 - 03.2008
  • Managed daily operations to ensure a smooth shopping experience for customers.
  • Supervised staff performance and provided training on customer service skills.
  • Oversaw inventory management to maintain optimal stock levels and product availability.
  • Developed and implemented visual merchandising strategies to enhance store presentation.
  • Coordinated promotional activities and events to drive customer engagement and sales.
  • Enforced company policies and procedures to maintain a safe work environment.
  • Analyzed sales trends to inform product ordering and staffing decisions.
  • Fostered a positive team culture through effective communication and conflict resolution.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

High School Diploma -

R.H. Watkins
MIssissippi
05-2000

Skills

  • Mail sorting
  • Postage processing
  • Document management
  • Scheduling coordination
  • Inventory control
  • Customer service
  • Compliance management
  • Employee training
  • Conflict resolution
  • Performance evaluation
  • Attention to detail
  • Team collaboration
  • Policy enforcement
  • Administrative procedures
  • Verbal communication
  • File organization
  • Records management

References

References available upon request.

Timeline

Administrative Support Assistant IV

Mississippi State Department of Health
09.2022 - Current

Head Cashier

Lowe's
03.2022 - 09.2022

Lead Pawn Broker

Capital Pawn
12.2018 - 09.2021

Human Resource Manager

Lowe's
02.2012 - 10.2018

Install Sales Manager

Lowe's
12.2010 - 02.2012

HR Coordinator

Lowe's
03.2008 - 11.2010

Store Manager

Cato's
08.2005 - 03.2008

High School Diploma -

R.H. Watkins

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