CYNTHIA FERGUSON
Fort Lauderdale,FL
Summary
As a skilled professional, I specialize in leadership, crisis management, and customer service, honed through roles in security and supervision. My expertise includes enforcing security protocols, managing high-pressure situations, and delivering exceptional customer interactions. My multilingual abilities in English, Spanish, and Portuguese further support my capacity to communicate effectively in diverse settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aviation Security Supervisor
Global Elite Group
12.2022 - 01.2024
- Skilled in crisis management, I quickly addressed security incidents and worked with stakeholders and first responders, ensuring compliance with 49 CFR 1520 and 1540 to maintain our nation's aviation safety.
- Implemented stringent access control in line with 49 CFR 1542, verifying IDs and access badges to secure airport areas.
- Maintained a friendly, professional engagement with stakeholders, managing crowd flow and enhancing security.
- Provided leadership to the security team and kept detailed records of incidents for transparency and informed decisions.
Certified Correctional Officer
Everglades Correctional Institution
06.2021 - 11.2022
- Demonstrated effective crisis management skills by responding promptly to emergencies, including administering CPR, first aid, and managing crises
- Throughout my time, I upheld security protocols and ensured inmate accountability, emphasizing my commitment to safety in the correctional setting
- Enforced Department of Corrections regulations, including Chapter 33, such as 33-103 (Inmate Grievances), 33-208 (Personnel) and 33-602 (Security Operations), ensuring strict compliance
- This included providing vigilant care, custody, and control of inmates while maintaining security and accountability
- Conducted accurate headcounts to ensure facility security and inmate tracking, and safely transported inmates while adhering to all relevant laws and facility policies
- Consistently enforced rules and regulations, fostering a safe and orderly environment within the facility
- Additionally, I conducted thorough searches on inmates and visitors to prevent contraband entry.
Customer Service Representative
Chewy
09.2020 - 06.2021
- Engaged with customers on various topics, from pet shopping to troubleshooting issues
- Researched and proactively solved customer problems, ensuring follow-ups for resolution
- Operated with empathy, active listening, and kindness towards customers and team members
- Embraced a culture of learning through feedback and open-mindedness to grow.
Finance Manager
Salvador Law, P.A.
08.2020 - 06.2021
- Prepared financial statements, business activity reports, and forecasts
- Analyzed market trends to maximize profits and identify expansion opportunities
- Helped management make financial decisions
- Established credit-rating standards, set limits, monitored collections, and oversaw cash flow to meet business needs, predicting shortages or surpluses.
Admissions
Full Sail University
10.2019 - 08.2020
- Attended to and interviewed prospective students, recommending strong candidates for enrollment
- Provided comprehensive information on educational programs, outcomes, services, and financial matters in compliance with guidelines
- Ensured prospective students completed verification and discovery phases, and followed up to meet deadlines
- Maintained accurate student records and updated shared workflow components.
Remote Pilot Officer
SAIC - Science Applications International Corporation
10.2018 - 09.2019
- Operated the Air Traffic Controller training simulator, simulating both pilot and controller actions
- Familiarized myself with FAA Order JO 7110.65AA, which outlined procedures and phraseology, emphasizing the need to exercise judgment in unique situations
- Acquired FAA training for air traffic control specialist role, simulating pilot and ATC actions with CRT/keyboard & VCS during exercises
- I received voice commands, inputted pilot actions, and communicated using proper phraseology.
Recruiter
Wayman Aviation
05.2017 - 06.2019
- Developed a diverse clientele spanning across the U.S
- And international markets through consistent communication via face-to-face meetings, emails, phone calls, and Skype
- Efficiently managed the application process, expertly handling paperwork and visa procedures to ensure seamless operations
- Coordinated precise scheduling of flights while meticulously ensuring compliance with FAA protocols and standards for aircraft maintenance and readiness.
Receptionist
Always Travel With Us
07.2016 - 05.2017
- Scheduled appointments and follow-ups, increasing patient flow by 13% each month
- Meticulously handled clerical responsibilities, from precise typing and thorough proofreading to efficiently scheduling appointments and organizing mail
- Streamlined incoming calls, directing them to internal personnel and departments for prompt assistance
- Managed various communication systems including telephone, switchboard, intercom, two-way radio, and public address to ensure seamless connectivity.
Customer Service Agent
jetBlue
05.2015 - 07.2016
- Managed the check-in process, boarding procedures, and seat availability, which included making gate announcements and ensuring customers had the accurate travel documentation
- Tagged and lifted baggage from scales to conveyor belts, handling bags weighing up to 70 pounds
- Operated loading bridges and handled the opening, closing, and securing of aircraft doors
- Escorted unaccompanied minors and assisted disabled passengers throughout the airport, ensuring their travel experience was seamless and comfortable.
Airport Operations Specialist
Swissport
01.2015 - 05.2015
- Generated daily KPI reports and briefed station management
- Provided timely updates on flight details, irregularities, and performance across systems
- Managed operational messages related to flight times, load information, and special services
- Served as the initial contact for Customer Airlines, promptly addressing schedule changes and ensuring accurate communication across departments.
Customer Service Agent
Bags to Go
04.2013 - 01.2015
- Established compassionate, authentic, and respectful relationships among team members, emphasizing integrity and dignity
- Drove operational excellence while prioritizing safety, ensuring exceptional customer service and well-being for employees and customers
- Independently performed tasks that involved extended periods of standing in one location
- Utilized airline computer systems for tasks such as announcing flights, providing flight information, issuing boarding documents, and tracking cargo.
Education
Criminal Justice -
Broward College
Davie, FL01.2024
Accounting, Aviation Administration -
Broward College
Davie, FL05.2018
Skills
- Leadership
- Teamwork
- Crisis Management
- Multi-tasking
- Grace under pressure
- Integrity
- Customer Service
- Attention to detail
- Multilingual in English, Spanish, and Portuguese
Certification
Class E Driver License
Security D License
Concealed Weapons License
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Limited Working
Software
Microsoft Office
Outlook
Adobe
References
References available upon request.
Timeline
Aviation Security Supervisor
Global Elite Group
12.2022 - 01.2024
Certified Correctional Officer
Everglades Correctional Institution
06.2021 - 11.2022
Customer Service Representative
Chewy
09.2020 - 06.2021
Finance Manager
Salvador Law, P.A.
08.2020 - 06.2021
Admissions
Full Sail University
10.2019 - 08.2020
Remote Pilot Officer
SAIC - Science Applications International Corporation
10.2018 - 09.2019
Recruiter
Wayman Aviation
05.2017 - 06.2019
Receptionist
Always Travel With Us
07.2016 - 05.2017
Customer Service Agent
jetBlue
05.2015 - 07.2016
Airport Operations Specialist
Swissport
01.2015 - 05.2015
Customer Service Agent
Bags to Go
04.2013 - 01.2015
Criminal Justice -
Broward College
Accounting, Aviation Administration -
Broward College
Class E Driver License
Security D License
Concealed Weapons License
Similar Profiles
Carlos MayaCarlos Maya
Operations Manager at Global Elite GroupOperations Manager at Global Elite Group
Ganesh ManaramGanesh Manaram
Airport Security Officer at Global Elite GroupAirport Security Officer at Global Elite Group
DANA IANNUCCIDANA IANNUCCI
Human Resources Coordinator at Global Elite GroupHuman Resources Coordinator at Global Elite Group