Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Fernandez

Orlando,FL

Summary

Possesses over 10 years of expertise in customer service within sales and hospitality sectors. Dynamic and resourceful Lead Server with extensive fine dining experience at Miller's Ale House. Proven track record in event planning and conflict resolution, successfully managing large parties and enhancing customer satisfaction. Strong leadership skills complemented by expertise in POS systems, ensuring efficient operations and exceptional service delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Server

Miller's Ale House
Orlando, Florida
03.2019 - 04.2021
  • Oversaw entire patio area while serving six or more tables simultaneously.
  • Managed largest party of 20 guests with separate checks efficiently.
  • Executed side work promptly to ensure smooth operations.
  • Handled chaotic environments and resolved minor issues effectively.

Lead Server

Interlachen Contry Club
Winter Park, Florida
03.2014 - 07.2016
  • Managed dining room operations to ensure smooth service flow.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Processed guest checks using POS system accurately.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.

Wedding Consultant

David's Bridal
Altamonte Springs, Florida
01.2011 - 04.2014
  • Consulted with clients to determine wedding preferences and budget requirements.
  • Assisted clients in selecting bridal gowns and accessories based on their vision.
  • Managed inventory, restocked dresses, reorganized the dress racks, and personally customized shoes to their color preference. Fix displays.
  • Provided excellent support and service to bridal parties and their families.

Sales Associate

Men's Wearhouse and Tux
Altamonte Springs, Florida
07.2008 - 10.2010
  • Processed transactions accurately using point-of-sale systems and payment processing tools.
  • Handled customer inquiries and resolved issues to enhance overall shopping experience.
  • Helped customers with their fitting measurements. Minor tailoring, returns, event planning.
  • I had the responsibility in opening and closing the store. Including dropping the money off at the bank at the end of the workday.

Education

Associate of Science - Business

Seminole State College of Florida
Oviedo, FL
03-2029

High School Diploma -

Oviedo High School
Oviedo, FL
05-2007

Skills

  • Event planning
  • Team collaboration
  • Project management
  • Conflict resolution
  • Sales techniques
  • Customer service
  • Time management
  • POS systems
  • Wine service
  • Alcoholic beverage sales
  • Fine dining experience
  • Strong leadership
  • Resourceful and reliable
  • Entrepreneurial personality

Certification

  • Entrepreneur Certification

Timeline

Lead Server

Miller's Ale House
03.2019 - 04.2021

Lead Server

Interlachen Contry Club
03.2014 - 07.2016

Wedding Consultant

David's Bridal
01.2011 - 04.2014

Sales Associate

Men's Wearhouse and Tux
07.2008 - 10.2010

Associate of Science - Business

Seminole State College of Florida

High School Diploma -

Oviedo High School

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