Cynthia Fernandez

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
• Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.

• Processed employee performance issues and harassment.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Streamlined HR processes for increased efficiency and improved service delivery.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

• Payroll

• recruiting

• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.