Cynthia Ferrara

Fulfilled and packaged each order i was giving in a timely manner.

from 50-100 orders per day

• Met 100% of target dates for shipping bulk goods.
• Reduced shipping errors by closely monitoring inventory and cross-checking shipment information.
• Enhanced product protection during shipping by developing robust and reliable packaging systems.
• Improved order fulfillment rates through streamlining picking, packing, and shipping procedures.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
• Achieved high-quality service by adhering to company policies and procedures during each interaction.

• Reduced turnaround times for trucks by efficiently loading and unloading cargo according to established schedules.
• Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
• Strengthened teamwork among crew members by actively participating in group problem-solving sessions for operational challenges.
• Consistently met deadlines for completing tasks related to receiving, processing, and shipping cargo, ensuring smooth warehouse operations.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.