Cynthia Figueroa
Medical Assistance
Philadelphia,PA
Summary
Dependable Medical Assistance serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Penn Medicine: University Of Pennsylvania Health System
04.2023 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
Medical Assistant
Vybe Urgent Care
08.2022 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Supervisor
Baggage Airline Guest Services, Inc
01.2022 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Call Center Representative
Police And Fire Federal Credit Union
04.2019 - 02.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
Education
Olney Charter High School
Philadelphia, PASkills
- Self-Motivated
- Planning and Coordination
- Excellent Communication
- First Aid/CPR
- Vital Sign Monitoring
- Managing Medical Laboratory Equipment
- Vitals Collection and Documentation
- Equipment and Instrument Sterilization
- Specimen Collection
- EKG Set Up and Monitoring
- Assisting with Physical Exams
- Direct Patient Care
Certification
- Certified Medical Assistance, Penn Medicine
- CPR Certified
Languages
Spanish
Full Professional
Timeline
Patient Service Associate
Penn Medicine: University Of Pennsylvania Health System
04.2023 - Current
Medical Assistant
Vybe Urgent Care
08.2022 - 03.2023
Supervisor
Baggage Airline Guest Services, Inc
01.2022 - 06.2022
Call Center Representative
Police And Fire Federal Credit Union
04.2019 - 02.2021
Olney Charter High School
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