CYNTHIA FIGUEROA
Bloomfield
Summary
Reliable healthcare professional with experience handling 1,000+ patient calls and supporting both clinical and administrative operations. Strong communication and customer service skills, proficient in patient care, electronic health records, and managing fast-paced environments. Adaptable team player focused on delivering efficient, high-quality support to patients and medical staff.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Medical Call Center Representative
New Jersey Pediatrics Neuroscience Institute
09.2024 - Current
- Conducted patient intake, gathering medical history and vital signs efficiently.
- Assisted healthcare providers during examinations and procedures, ensuring patient comfort and safety.
- Managed inbound patient calls and appointment scheduling
- Prepared provider notes using dot phrases and pulled clinical reports
- Prepared and validated clinical and administrative data for reporting and provider review
- Supported physicians by preparing examination rooms and ensuring necessary equipment availability.
Dispatcher
Golden Touch/ABM
01.2014 - 08.2024
- Track flight departures & arrivals
- Arrange pick up vehicle for crew members in a timely manner
- Arrange drop off vehicle for crew members in a timely manner
- Record drop off and pick up information for each flight.
- Communicated with drivers and personnel to coordinate a timely delivery
- Directed dispatching, routing, and tracking of vehicles.
Medical Receptionist
Primary Medical Care
01.2012 - 01.2013
- Welcome patients, families and visitors
- Check in/out patients
- Filing away the results of tests
- Liaising with couriers and delivery companies
- Arranging prescriptions for patients
- Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies
- Organizing meetings between the practice staff and senior managers
- Verify and fill in essential information in the medical record
- Enter patient demographics and insurance information into the system and collect co-pays
- Help disable and patients with physical difficulties
- Confirm appointments and get referral information
- EMR
- Verify insurance coverage
- Notify the medical assistant when a patient is ready
- Maintain appointment schedules
- Post referrals and pull up charts
- Post encounter forms
Education
Medical Assistant Program -
HoHoKus-RETS School of Business, Medical, And Technical Sciences
Nutley, NJ2012
Skills
- CPT & ICD-9 Coding
- Medical Transcription
- Patient Relations
- Microsoft Word
- Data entry
- Medical terminology knowledge
- Vital signs monitoring
- Phreesia Experience
- Athena Software
- Empathy & Compassion
- Radio & Telephone Console
- Multitasking Skills
- Calm Under Stressful Situations
- HIPAA compliance
- Customer service
- Patient scheduling
- Excellent Communication (Verbal, Written)& Listening
Timeline
Medical Assistant/Medical Call Center Representative
New Jersey Pediatrics Neuroscience Institute
09.2024 - Current
Dispatcher
Golden Touch/ABM
01.2014 - 08.2024
Medical Receptionist
Primary Medical Care
01.2012 - 01.2013
Medical Assistant Program -
HoHoKus-RETS School of Business, Medical, And Technical Sciences