Cynthia Foreman

Scheduled client appointments for services with tax professional .

• Assisted management with special projects in office and out of office areas to uphold strict service standards.
• Participated in regular trainings and workshops to keep up-to-date on all company products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
• Introduced clients to available online resources and services to increase convenience.
• Resolved concerns with products or services to help with retention and drive sales.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Described product highlights and benefits to help guide purchasing decisions. Managed master calendar by scheduling and confirming appointments.
• Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
• Called existing and prospective customers to evaluate desires and offer multi tax preparation options.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Processed 100s of invoices each weeks and mailed documentation to clients.

• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Responded to requests from patrons for linens and toiletries.
• Provided laundering services for guests by washing, drying and hanging laundry.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Adhered to professional house cleaning checklist.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Dusted picture frames and wall hangings with cloth.
• Waxed and polished wood floors and other woodwork.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
• Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
• Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Practiced established infection control methods to reduce risks to patients, families and medical staff.
• Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Verified cleanliness and organization of storage areas and carts.
• Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
• Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
• Operated power equipment tools such as backpack vacuums and floor sweepers.
• Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
• Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment
• Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel
• Moved chairs, desks and beds around at least 25 or more rooms to clean behind and underneath furniture
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Maintained sufficient number of units market-ready for lease.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Administered operations to handle needs of more than thirty five tenants across forty property units.
• Followed up on delinquent tenants and coordinated collection procedures
• Developed and executed plan to achieve and maintain 90% or better rate of occupancy

• Completed regular cycle counts and inventory audits.
• Inspected floor displays, noted missing items and immediately replenished merchandise.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Supported promotional plans by updating signage with price changes.
• Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
• Moved cardboard, plastic ties and other debris from unboxing to trash.
• Stocked designated items on shelves, end caps and displays.
• Followed orders precisely for correct items, sizes and quantities.
• Developed plan-o-grams and layouts that maximized sales.