Cynthia Franklin

August 2024 – Present

• Deliver differentiated and standards-based instruction in reading, writing, math, science, and social studies in a high-need elementary classroom.
• Provide consistent support for students with disabilities, including daily 1:1 instruction (approximately 3 hours) within the general education setting.
• Implement IEP accommodations, monitor progress toward goals, and support individualized learning plans in collaboration with special education staff.
• Contribute to IEP development and review meetings by providing academic data, behavior documentation, and classroom performance insights.
• Use ongoing data collection and progress monitoring to adjust instruction and support student growth
• Implement behavior intervention strategies and structured classroom supports to meet diverse learning and behavioral needs.

• Provides appropriate resources to families across the state of Oklahoma
• Coordinate and schedule patient screenings and admissions
• Prepare and distribute admission packets for incoming patients
• Handle confidential information and documents with discretion and maintain their proper organization
• Deliver and monitor the quality of service through consumer interaction
• Effectively collaborate with OKDHS and DDS personnel for patient needs
• Maintains and reports JDMC Social Work monthly QAPI

• Assist individuals/families apply for various government programs within Oklahoma
• Conducted interviews with caregivers and guardians for program recruitment
• Identified new strategies for home processes
• Maintained and fostered client relationships through intentional communication via letters and calls on a daily to monthly basis
• Managed on an average of approximately 50 incoming calls, emails and faxes per day.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Ensured families completed necessary tasks to continue receiving services and/or benefits
• Assisted clients with appropriate resource information and directed clients to necessary websites for service/benefit applications
• Maintained tracking information through a Registry database to monitor daycare closing due to noncompliance
• Verified trainings for In Home and Facility employers
• Compiled new hire data to ensure accurate and up-to-date licensure
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Implemented process improvements that enhanced accuracy in patient account management.
• Collaborated with medical staff to streamline communication regarding patient financial responsibilities.
• Worked with outside entities to resolve issues with billing, claims, and payments.

• Verified insurance and submitted medical claims to appropriate insurance
• Coordinated and scheduled appointments for both clinic and surgery departments, processed payments accordingly
• Communicated with patients via phone on an incoming and outgoing basis