Cynthia Frankson

Intern

Modocad Inc

01.1992

Company Overview: Computer Draping and Design
Computer Draping and Design

Bridal Sales Consultant

Brides of San Diego

01.2019 - Current

Stayed current on the latest bridal trends through industry research and attendance at trade shows, ensuring a knowledgeable consultation experience for clients.
Streamlined appointment scheduling processes by implementing a more efficient booking system that maximized daily availability without overbooking consultants.
Assisted in achieving monthly sales targets through effective upselling techniques and product knowledge.
Maintained detailed client records with accurate measurements, preferences, and follow-up communication notes for seamless service delivery.
Achieved a higher level of customer satisfaction by consistently following up with clients to ensure all their needs were met after the purchase.
Developed long-lasting relationships with clients through exceptional customer service, resulting in repeat business and referrals.
Increased bridal sales by providing personalized consultations and styling advice to bridestobe.
Developed strong vendor relationships by effectively communicating inventory needs and promptly addressing any discrepancies or concerns.
Resolved customer issues promptly and professionally, preserving client relationships while upholding company policies.
Collaborated with alterations team to ensure timely completion of dress alterations, leading to satisfied customers and on-time weddings.
Provided support during high-pressure situations such as last-minute gown alterations or emergencies, resulting in satisfied customers and positive feedback.
Increased store visibility through effective social media promotion and participation in local bridal events, attracting new clientele and boosting sales.
Acted as a liaison between brides-to-be and store management regarding gown selection inquiries or concerns resulting in smoother communication channels throughout the entire process.
Provided expert guidance on wedding dress styles, fabrics, and accessories, helping brides make informed decisions for their special day.
Contributed to a positive store atmosphere by maintaining an organized and visually appealing sales floor.
Educated customers on proper care instructions for their gowns, resulting in fewer returns due to damage or wearandtear.
Managed customer appointments efficiently, ensuring that each bride received ample time and attention during fittings.
Participated in staff meetings and training sessions to stay informed about store policies, procedures, promotions, and products.
Coordinated trunk shows and special events to showcase new collections and generate interest from potential clients.
Enhanced overall client experience by offering personalized recommendations for coordinating accessories and bridesmaid dresses, ensuring a cohesive bridal party look.
Sold and fitted Product for brides-to-be.
Met with potentials clients and gave quotes on services and general wedding costs.
Performed cash, card, and check transactions to complete customer purchases.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Built customer loyalty and retention by delivering excellent shopping experiences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Created inviting environment for customers by maintaining store organization and cleanliness.
Developed strong rapport with customers and created positive impression of business.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Monitored customers for signs of security concerns and escalated issues to management.

Bridal Consultant

Bridal and veil

01.1995 - 01.2019

Cash reconciliation, establishing a strong client base to meet and exceed sales goals and generating sales through suggestive sales techniques, emailing customers about product and promoting our company by assisting in all bridal shows, assisting the customer with their wedding attire and ensuring they receive outstanding service at all times
Recognized by supervisors many times for outstanding contributions to quarterly sales

Opening Manager

Subway

05.2016 - 01.2018

I was responsible for prepping vegetables, meats, coffees, teas, baking bread, building sandwiches, cash reconciliation
I am also responsible for maintaining the cleanliness and sanitation of the entire store, re-stocking, inventory management

Summary

Overview

Work History

Intern

Bridal Sales Consultant

Bridal Consultant

Opening Manager

Education

Associate Degree - Arts/psychology

Skills

Languages

Timeline

Bridal Sales Consultant

Opening Manager

Bridal Consultant

Intern

Associate Degree - Arts/psychology

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