Cynthia Fray
Tallahassee,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Fish & Wildlife Foundation of Florida
12.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Call Center Supervisor
Radiology Associates
04.1992 - 12.2022
- Managed a team of up to 25 staff.
- Scheduled all daily duties and time and handled timesheets for each.
- Trained team members on scheduling all Radiology procedures.
- Developed process controls and metrics for daily management of call center.
- Helped develop a scheduling protocol book for new staff.
- Started the Insurance verification and authorization department.
- Handled all Customer Service complaint calls to satisfactory level.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Prior to Call Center manager, I was in many positions at Radiology Associates. I was an assistant to the MRI Supervisor, managed the Front Desk staff for MRI, worked as a Medical Assistant fill in when needed, filled in the administrative offices for a brief period. I started in the Women's Imaging Center there, so I have knowledge in several areas.
Education
High School Diploma -
Leon High School
Tallahassee, FL06-1979
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Microsoft outlook
- Clerical support
- Scheduling
- Keeping staff on task
- Handling staff time off requests and daily schedules
- Administrative support
- Time management
- Office management
- Dedicated team player
- Professional and mature
- Mail handling
Timeline
Administrative Assistant
Fish & Wildlife Foundation of Florida
12.2022 - Current
Call Center Supervisor
Radiology Associates
04.1992 - 12.2022
High School Diploma -
Leon High School
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