Hi, I’m
Cynthia Freeman
Orlando,FL
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
50
years of professional experience
Work History
CVS Specialty PharmacyOrlando, FL
Supervisor Specialty Pharmacy
06.2021 - Current
Job overview
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Kaplan University, Inc, DriveOrlando, Florida
Admissions Manager/Trainer
01.2009 - 03.2021
Job overview
- Meet enrollment goals for assigned target recruitment area
- Travel on behalf of College for recruitment and other college related events
- Speak publicly to individuals, groups on and off campus
- Develop and maintain close working relationships with key secondary school constituents
- Assist in development and maintenance of admissions office's recruitment and marketing plan with purpose of promoting College's visibility and general recruitment efforts
- Assist in development, maintenance and execution of department's communication plan to prospective and admitted students
- Evaluate and execute admission decisions on applicant files
- Supervise and manage support staff of department
- Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.
DVC Member Services/Parks and Resorts, Walt Disney World, Lake BuenaLake Buena Vista, FL
Trainer/Manager Support
01.1989 - 01.2021
Job overview
- Used effective verbal and written skills that encouraged members to register and participate in vacation club activities
- Completed safety training and certifications
- Developed positive working relations that supported team in reaching common goals
- Developed staff competencies to meet specified performance expectations
- Participated with other trainers to determine best methods to provide feedback to employees and managers
- Documented employee's attendance, behavior, and performance and development needs
- Developed additional courseware for training purposes
- Managed classroom environment to ensure quality learning experience
- Escalated behavioral issues to Human Resources.
FEMAOrlando, FL
Call Center Advisor
01.2005 - 01.2006
Job overview
- Assisted disaster evacuees in completing applications to obtain emergency assistance
- Managed file duplication activities that prevented overpayment.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Placed outbound customer service or customer satisfaction calls to follow up on issues
Adelphia Communications, Sandlake RoadOrlando, FL
Call Center Supervisor
01.2004 - 01.2005
Job overview
- Collected and compiled data that identified opportunities for service improvement
- Conducted monthly team meetings that delivered key communication which built team spirit and provided employee recognition
- Managed effective team that proactively retained Comcast customers and effectively communicated benefits of products and services.
Westgate Resorts, BlvdKissimmee, FL
Call Center Collections Manager
01.2001 - 01.2003
Job overview
- Monitored and solved customer complaints
- Trained front desk staff on collection procedures
- Operated as liaison between upper management and floor agents
- Increased volume of sales
Education
University of Maryland GlobalAdelphi, MD
MS from Human Resource
11.2022
Purdue University GlobalIndianapolis, IN
BS from Liberal Studies
2020
COLUMBIA UNIVERSITYOrlando, FL
AA from General Studies
2012
Skills
Employee Training Program
- Employee Recruitment and Hiring
- Policy and Program Development
- Employee Performance Evaluations
- Customer Accounts Management
- Leadership Capability
- Leadership Training
- Talent Management
- Talent Acquisition
- Investigation Skills
- Human Resources Management
Sales And Marketing
- Performance Management
Affiliations
Sexual Awareness, Security Awareness, Customer Sales, Other Skills Microsoft Office 2010, Vista, Professional Office XP, and 2007 Orion, Sharepointe, and IQM systems LinkedIn Member since 2010
Timeline
Supervisor Specialty Pharmacy
CVS Specialty Pharmacy
06.2021 - Current
Admissions Manager/Trainer
Kaplan University, Inc, Drive
01.2009 - 03.2021
Call Center Advisor
FEMA
01.2005 - 01.2006
Call Center Supervisor
Adelphia Communications, Sandlake Road
01.2004 - 01.2005
Call Center Collections Manager
Westgate Resorts, Blvd
01.2001 - 01.2003
Trainer/Manager Support
DVC Member Services/Parks and Resorts, Walt Disney World, Lake Buena
01.1989 - 01.2021
University of Maryland Global
MS from Human Resource
Purdue University Global
BS from Liberal Studies
COLUMBIA UNIVERSITY
AA from General Studies
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