Cynthia Froehlich
Anaheim,CA
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Hot Topic
11.2015 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Generated and maintained the weekly schedule for associates.
- Responsible for ensuring daily, weekly, and monthly sales goals were met.
Key Holder
Hot Topic
11.2008 - 02.2012
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Ensured the store was opened timely.
- Performed daily deposits.
- Acted as a supervisor in the absence of the Store Manager/Assistant Store Manager.
- Trained new hires on various store procedures.
Education
Fullerton College
Fullerton, CAGED -
Trident Educational Center
Anaheim, CASkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Ability to train
- Time Management
- Inventory Control
- Store operations
Timeline
Assistant Store Manager
Hot Topic
11.2015 - 05.2020
Key Holder
Hot Topic
11.2008 - 02.2012
Fullerton College
GED -
Trident Educational Center
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