Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Cynthia Fry

North Ft Myers,FL

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

30
30
years of professional experience

Work History

Jewelry Sales Associate

Self Employed Services
Ft. Myers, FL
11.2013 - 04.2022
  • Resolved customer complaints in a professional manner.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Completed paperwork accurately for all transactions according to company policies.
  • Greeted customers and provided excellent customer service.
  • Upsold additional services or products to increase revenue opportunities.
  • Created window displays that showcased new products.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Prepared daily sales reports for management review.
  • Performed basic repairs on jewelry items when needed.
  • Organized promotional events to attract new customers and boost sales.
  • Assisted in the design of custom jewelry pieces for customers.
  • Received inventory shipments and stocked shelves with merchandise.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Advised customers on the selection of products based on their needs and preferences.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Processed sales transactions using cash registers or point-of-sale systems.
  • Tracked inventory levels to ensure adequate stock was available at all times.
  • Prepared merchandise for purchase or rental.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Greeted customers to determine wants or needs.
  • Maintained records related to sales for store management.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases and wrapped gifts.
  • Computed purchases and received and processed cash or credit payment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.

Head Librarian

Genesee District Library
Flint, MI
06.1992 - 12.2001
  • Negotiated with vendors for the acquisition of library materials, securing cost-effective deals.
  • Implemented an automated library system, streamlining check-out processes and inventory management.
  • Participated in professional organizations related to libraries and information science.
  • Oversaw budgeting processes for library acquisitions and expenditures.
  • Analyzed data from surveys to assess customer satisfaction with library services.
  • Served as a representative on various committees within the organization.
  • Created training materials for new employees regarding library policies and procedures.
  • Supervised professional librarians, support staff, and student assistants.
  • Coordinated library programming for children, teens, and adults.
  • Participated in professional development activities such as conferences and seminars.
  • Planned special events such as author talks and book clubs at the facility.
  • Researched grant opportunities for funding additional resources or initiatives at the library.
  • Developed marketing strategies to increase awareness of the library's offerings among target audiences.
  • Developed and implemented library policies, procedures, and services.
  • Prepared reports on patron usage trends, circulation statistics.
  • Assisted with collection development activities such as selection and weeding of materials.
  • Collaborated with other departments in the organization to promote library resources and services.
  • Evaluated new technologies that could improve patron access to digital collections.
  • Provided reference services to patrons in person or via email and telephone.
  • Managed day-to-day operations of the library.
  • Conducted research projects related to collections management.
  • Answered patrons' questions at circulation desk.
  • Publicized and promoted library services, programs and collections.
  • Kept resources in clean and working fashion to maintain availability for use.
  • Coached students, faculty and staff in use of electronic, print and internet resources.
  • Directed catalog, media and instructional services in library.
  • Conducted inventory audits, ensuring accuracy in library database and physical collection.
  • Attended conferences and subscribed to trade publications to maintain current knowledge of field.
  • Implemented and monitored security measures to protect library assets and ensure patron safety.
  • Developed and implemented library programs that increased patron engagement by significant percentages.
  • Curated a diverse collection of materials, including books, digital resources, and multimedia, to meet community needs.
  • Managed cataloging and classification of library materials using Dewey Decimal and Library of Congress systems.
  • Developed and enforced circulation policies and procedures.
  • Researched questions and concerns from customers and provided detailed responses.
  • Addressed and resolved patron inquiries and issues, providing exceptional customer service.
  • Coordinated interlibrary loans, expanding access to resources not available in the local collection.
  • Conducted informational literacy workshops for community members, improving research skills and resource utilization.
  • Oversaw daily operations, ensuring efficient customer service and resource accessibility.
  • Supervised and trained library staff and volunteers, enhancing team performance and service quality.
  • Organized library media supplies, main catalog, special equipment and permanent records.
  • Made copies of reference materials for patrons and processed associated fees.
  • Cleaned and repaired damaged books and library resource materials.
  • Administered library programming, including reading groups, author talks, and educational workshops.
  • Managed budget and financial resources, ensuring optimal allocation towards library services and collection development.
  • Taught group and individual instruction sessions to impart knowledge of library and research practices.
  • Compiled and analyzed library usage statistics, adjusting services and collections to meet changing needs.
  • Reshelved books to maintain neat and tidy reading area.
  • Performed digital research using databases and online data repositories.
  • Researched questions and concerns from customers.
  • Led community outreach initiatives, fostering strong relationships between the library and local organizations.
  • Replaced worn labels and barcodes to keep materials in good physical condition.
  • Fostered a welcoming and inclusive library environment, encouraging community participation and lifelong learning.
  • Established a digital library presence, including the creation and management of online resources and services.
  • Organized library equipment and collections.
  • Maintained complete and accurate records of library transactions.
  • Maintained an up-to-date knowledge of publishing trends to ensure a relevant and comprehensive collection.
  • Documented movement of library media materials and equipment.
  • Ran cables, arranged speakers and managed projectors for diverse event requirements.
  • Enhanced library offerings by searching catalogs and recommending new purchases.
  • Compiled circulation statistics and drafted reports to illustrate metrics.
  • Used physical books, internal databases and online resources to help patrons with diverse questions.
  • Helped teachers incorporate literacy skills and build love of education in students.
  • Trained staff, students, and faculty on proper use of library technology to prevent damage.

Education

Master of Science - Library And Information Science

Wayne State University
Detroit, MI
05-1992

Bachelor of Science - Business Management

Ferris State University
Big Rapids, MI
05-1990

Skills

  • Customer service
  • Visual merchandising
  • Sales reporting
  • Point-of-sale systems
  • Inventory management
  • Jewelry design
  • Library management
  • Collection development
  • Budget management
  • Data analysis
  • Event planning
  • Reference services
  • Community outreach
  • Staff supervision
  • Information literacy
  • Digital resources
  • Policy development
  • Reader's advisory
  • Library programming
  • Information management
  • Curriculum support
  • Resource acquisition
  • Interlibrary loans
  • Materials acquisition
  • Basic accounting
  • Collection analysis
  • Electronic resources
  • Superb writer and editor
  • Reference materials expertise
  • Team collaboration
  • Removing old materials
  • Guiding students
  • Social media engagement
  • Service optimization
  • Advanced complex problem solving skills
  • Program planning
  • Automated library systems
  • Presentation support
  • Organizational skills
  • Research queries
  • Verbal and written communication
  • Public service orientation
  • Acquisitions management
  • Friendly
  • Supporting user research
  • Reference research
  • Community engagement
  • Library instruction
  • Problem-solving skills

Affiliations

I love to travel and try new adventures. I am very much a people person. It is really uplifting to meet new friends of all ages. In both of my careers, selling jewelry and as a librarian, the ability to meet and enjoy clientele was hugely gratifying. Plus, all the new friends I made! I love to read. I enjoy all kinds of concerts, films, and theater.

Timeline

Jewelry Sales Associate

Self Employed Services
11.2013 - 04.2022

Head Librarian

Genesee District Library
06.1992 - 12.2001

Master of Science - Library And Information Science

Wayne State University

Bachelor of Science - Business Management

Ferris State University

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