Cynthia Fuchsteiner
La Crosse
Summary
In my present position I need to investigate plant records and communicate with other departments to determine the best way to assign cable facilities for both the customer and the company.
Overview
25
25
years of professional experience
Work History
Local Design Technician II
Brightspeed
Charlotte, NC
10.2022 - 06.2025
- Designed detailed schematics for telecommunications infrastructure projects.
- Collaborated with engineers to ensure design accuracy and compliance with industry standards.
- Coordinated cross-functional teams to align on project timelines and deliverables.
- Mentored junior technicians in design best practices and software usage.
Local Design Engineer II
Lumen Technologies
Shreveport, LA
01.2015 - 10.2022
- Led cross-functional teams to design and implement innovative engineering solutions.
- Developed detailed specifications and documentation for product development processes.
- Streamlined design workflows to enhance productivity and reduce project timelines.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
Plant Facilities Assigner
Lumen Technologies
01.2010 - 01.2015
- Assisted in assigning circuits and cable facilities for pots, with a primary focus on circuits. Utilized multiple systems including Ciras, Metasolv, Martens, EWO, Tirks, and Omnivue. Acted as a subject matter expert within the team.
- Coordinated facility assignments to optimize space utilization and enhance operational efficiency.
Testboard Technician/ Complex Repair Technician
CenturyTel Inc.
La Crosse, WI
09.2005 - 09.2010
- Perform tests on lines to determine appropriate routing or to clear occurrences as warranted.
- Experience in Ensemble, Legacy, Martens, TRACS, COPS, MetaSolv, Tivoli, and other systems
- Dispatch technicians after-hours to resolve office alarm troubles, circuit troubles, and various other problems.
- Responsible for VP escalated trouble reports. Follow process to initiate, coordinate and close out escalated trouble.
- Place trouble tickets into the TRACS system by looking up POTS, ISDN, DS0, DS1, DS3, CLEC, and CLLI code identifications.
Business Sales Support/ Residential Customer Service
CenturyTel Inc
La Crosse, WI
09.2000 - 09.2005
- Part of a Special Projects group dedicated to Ensemble Conversion.
- Input orders for Sales department.
- Subject Matter Expert helping with Ensemble Conversion.
- Was top in performance and sales and rewarded in many sales competitions.
- Primary contact person for National Accounts, Responsible for Company Line Accounts orders, Primary contact for 3rd party lease orders.
- Discovered major billing errors which lead to being on a team to create new procedures for 3rd party leasing. Billing research, and credit requests
- Fill in Team Lead for extended periods of time.
Education
No Degree - Electronics
Western Wisconsin Technical College
La CrosseSkills
- Creative thinking capacity
- Effective communication
- Project management
- Decision-making strength
- Continuous improvement mindset
- Team collaboration
Community Involvement
Headstart, Board of Directors, President of the Policy Council
Timeline
Local Design Technician II
Brightspeed
10.2022 - 06.2025
Local Design Engineer II
Lumen Technologies
01.2015 - 10.2022
Plant Facilities Assigner
Lumen Technologies
01.2010 - 01.2015
Testboard Technician/ Complex Repair Technician
CenturyTel Inc.
09.2005 - 09.2010
Business Sales Support/ Residential Customer Service
CenturyTel Inc
09.2000 - 09.2005
No Degree - Electronics
Western Wisconsin Technical College