Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cynthia Fugiel

Mount Pleasant,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience

Work History

Manager

Migizi EDC
03.2012 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Experience with construction and remodel process as
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.


Manager

Saginaw Chippewa Indian Tribe
10.2008 - 03.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Housekeeping Team Lead

Saginaw Chippewa Indian Tribe
10.2004 - 10.2008
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Coordinated household cleaning service operations and managed client relations.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed team productivity and workflow to exceed quality standards.

Night Shift Cleaner

Saginaw Chippewa Indian Tribe
03.2000 - 10.2004
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Operated buffers and burnishers to clean and polish floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Gas Station Attendant

Meijer
09.1999 - 04.2001
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Education

Associates in Hospitality Management - Hospitality

Mid Michigan Community College
Harrison, MI
04.2012

Skills

  • Contract Development and Management
  • Managing Scenes
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Time Management
  • Managing Routines
  • Managing Terminations
  • Productivity Performance
  • Timelines and Milestones
  • Project Management
  • Job Assignments
  • Managing Laborers
  • Managing Multiple Tasks
  • Managing Files and Records
  • Performance Tracking and Evaluations
  • Plan Projects
  • Maintenance and Repair Management
  • Supplier Relations
  • Budget Controls

Accomplishments

  • Collaborated with team of 5+ in the development of The retreat construction project
  • Collaborated with team of 8+ in the development of Soaring Eagle Water Park Hotel construction remodel


Timeline

Manager

Migizi EDC
03.2012 - Current

Manager

Saginaw Chippewa Indian Tribe
10.2008 - 03.2012

Housekeeping Team Lead

Saginaw Chippewa Indian Tribe
10.2004 - 10.2008

Night Shift Cleaner

Saginaw Chippewa Indian Tribe
03.2000 - 10.2004

Gas Station Attendant

Meijer
09.1999 - 04.2001

Associates in Hospitality Management - Hospitality

Mid Michigan Community College

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Cynthia Fugiel