Cynthia Gaines

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Customized support strategies for high-priority clients to ensure their specific needs were met.

• Followed established auditing processes to meet internal and regulatory requirements.
• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
• Coordinated, managed and implemented auditing projects and prepared for evaluation.

Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.

Assist customers pay off lemon vehicles, set up reimbursement for new purchase, liaison between clients, dealership,and finance restore customer relations.