Expert in driving goal achievement and exceeding performance metrics through effective team guidance and support. Proven ability to lead teams in task completion and objective fulfillment, ensuring alignment with organizational goals. Skilled in establishing clear objectives and facilitating collaboration to enhance productivity and results.
Hi, I’m
Cynthia Gaines
Fraser,MI
Summary
Overview
6
years of professional experience
Work History
Consumers Energy
Field OPERATIONS SUPERVISOR
01.2022 - 12.2025
Job overview
- Led a team of 12 direct employees and contractors. Coordinated with Consumer Energy administrative staff to receive, test, repair, and calibrate commercial and residential gas meters and electrical grid tracking for service readiness.
- Supported outage coordination activities by tracking work orders, prioritizing maintenance and construction tasks, and ensuring timely execution across electric and gas systems.
- Coordinated with field crews and operations teams to manage planned and unplanned service interruptions, ensuring accurate communication and efficient restoration efforts.
- Maintained and updated grid-related data and asset tracking (meters, equipment, and systems) while supporting operational readiness and compliance with utility standards.
- Communicates with teams to issue, inspect, and track gas and electrical meters, associated parts and equipment. Communicates with City employees, vendors, and management to facilitate the purchase of gas and electrical meter parts, supplies, and equipment. Answered questions pertaining to gas and Electrical meter accuracy testing, calibration of gas and Electrical meters, and meter repair. Manage workflow and work orders over multiple headquarters Uploads testing information into the Consumers Energy city’s database.
DTE ENERGY
Service Restoration Coordinator
05.2020 - 02.2022
Job overview
- Analyzes and dispatches “trouble” calls on a daily basis as appropriate. Oversees teams that support work management planning and scheduling requirements. (e.g., maintenance work order creation and integrity monitoring) Performed quality site readiness assessments for constructability, and are completed in timely, compliant manner to prevent errors, delays, and cost overruns. Collaborates with work teams to ensure site readiness, damage assessment outage information that aligns with work order requirements. Including dispatching resource planning and scheduling recommendations.
- Supported outage coordination and dispatch operations by analyzing trouble calls, prioritizing incidents, and coordinating field crew response to restore service efficiently.
- Played a key role in storm restoration and emergency response, tracking outage status, allocating resources, and ensuring timely communication between dispatch, field teams, and operations.
- Collaborated with cross-functional teams to manage work planning, scheduling, and outage-related data, ensuring accuracy, compliance, and alignment with operational requirements.
- Provided proactive support to DTE’s emergency response teams to storms or other events that directly impacted service to active customers Ensures the accomplishment of the following core supervisory management functions for a given group(s) within area of responsibility planning, organizing, directing the performance of ongoing activities and or special ad hoc assignments, staffing (employee selections, training, coaching and performance management, time entry), coordinating, reporting and budgeting. Interprets and implements as a core SME for business process, technical overhead and underground and design policy and standards. Oversees and drives compliance with various laws and legislation in which include Sarbanes-Oxley Act standards, Property and Real Estate laws. Ensured compliance to MPSC standards of NSIF. Researches and monitors laws, codes, ordinances, and policies reviews land use application to determine departmental impact.
Education
Baker CollegeClinton Township, MI
High School Diploma from Social Science
05.2015
University Overview
Skills
Project management
Operational Budgeting
Performance management
Resource management
Safety Management
Regulatory compliance
Quality Control
Business processes
Property management
Site Management
Expediting
Database Management Coordinating
Data Analysis
Scheduling
Budgeting
SAP applications
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Legal compliance
SOX compliance
Regulatory standards
Maintenance management
Budgeting
Labeling
Assessments
Office Coordination
Stress management
Customer service
Constructability
Office Coordination
Timeline
Field OPERATIONS SUPERVISOR
Consumers Energy
01.2022 - 12.2025
Service Restoration Coordinator
DTE ENERGY
05.2020 - 02.2022
Baker College
High School Diploma from Social Science