Summary
Overview
Work History
Education
Skills
Membershipsandcommunity
Timeline
Generic

Cynthia Gann

Conway,AR

Summary

Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.

Overview

23
23
years of professional experience

Work History

Director, Business Operations

Squan
Conway, AR
04.2016 - Current
  • Manage over 30 direct reports and oversee another 150+ resources in the collection and contractual completion of projects from accounts generating total yearly revenue of over 30 million dollars
  • Played key role in year over year revenue growth of over 30% each of the last 3 years
  • Work with C-Suite and Division managers in all functions of business to create and improve organizational and production process and efficiencies
  • Audit projects for margin issues, maintain records, and cross check accounts payable for billable costs
  • Audit vendor invoices
  • Reviewed contracts for correct billing procedures, captured lost revenue and brought all receivables current
  • Produce financials, prepare and audit expense deferral and reconcile payroll Audit
  • Collaborate closely with fiber construction division
  • Played a key role in creation and implementation of design and record posting standards
  • Conduct and attend client facing meetings regarding engineering, construction, and permitting issues
  • Provide perm Responsible for hiring and training of staff members
  • Handle property owner issues and construction conflicts
  • Wrote and implemented billing procedures for all clients
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Coordinated resources across departments to maximize productivity levels.
  • Assessed employee performance against established benchmarks or targets.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Led change management efforts to adapt to market shifts and organizational needs.
  • Analyzed data to inform decision-making and strategic direction.
  • Directed operations to improve efficiency and increase profit margins.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Accounting Manager

CAPCA
Conway, AR
04.2014 - 04.2016
  • Review, reconcile and prepare monthly, quarterly, and annual grant reports
  • Review, verify and prepare bi-weekly payroll of over 150 employees
  • Reconcile monthly insurance benefits against payroll
  • Review and verify weekly accounts payables for correct program allocations and to verify they fall within program guidelines
  • Upon hire brought accounting department up to government guidelines
  • Administrator of Abila/Sage accounting system
  • Developed and implemented effective accounting policies and procedures.
  • Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
  • Reviewed general ledger accounts for accuracy and compliance with GAAP.
  • Evaluated internal control systems to ensure adherence to corporate policies and procedures.
  • Identified areas of improvement in the existing accounting system and recommended changes accordingly.
  • Coordinated external audits by providing required documents on time.
  • Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
  • Maintained accurate records of payroll information including wages, deductions, bonuses.
  • Tracked expenses and revenues against budgets and forecasts and reported variances.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.

Accounting Receivable Mgr

Osmose
Conway, AR
06.2012 - 03.2014
  • Upon hire, made immediate impact on aging accounts
  • Administrator of 2 different payroll/project management program changes
  • Instruct employees on how to use new internet-based systems
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Reviewed contracts before signing them on behalf of the organization.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.

Accounting Mgr

Hilton Acnhorage Hotel
Anchorage, AK
02.2009 - 07.2011
  • Managed 600 room hotel accounts receivable, processed payroll of over 300 employees, generated and audited reports highlighting analysis of overall and departmental revenue versus operational cost
  • Wrote innkeeper checks
  • Oversaw Human Resources, inclusive of benefits, new hire and termination processes, FMLA, and unemployment and injury claims
  • Communicated, applied, and enforced company policy to employees
  • Maintained IBEW union compliance issues regarding seniority, leave of absence, vacation, and health and welfare
  • Addressed union grievances
  • Instructed and supervised over 25 employees
  • Awarded 'Manager of the Year' for 2010, in recognition of outstanding job performance, as voted by peers
  • Brought accounts receivable down upon hire from over 55% bad debt to consistently achieve the lowest percentage of 0% bad debt within the region, with yearly revenue collectibles of over 20 million dollars per year.
  • Administered the approval and setup of new customer accounts
  • Provided group accounts extensive detailed folios with invoices to provide verification of services billed, prompting undisputed billings and timely payments
  • Gained strong knowledge and keen understanding of hospitality industry
  • Demonstrated ability to crossover into other departments (housekeeping, banquets, concierge, etc.) to overcome staffing shortages and high occupancy
  • Accepted leadership role for Hilton Hotels Inc
  • 'Blue Energy' program instilling positive interaction among employees toward guests, resulting in raised SALT(Satisfaction and Loyalty Tracking) scores
  • Evaluated internal control systems to ensure adherence to corporate policies and procedures.
  • Identified areas of improvement in the existing accounting system and recommended changes accordingly.
  • Maintained accurate records of payroll information including wages, deductions, bonuses.
  • Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
  • Collaborated with different departments regarding their budget requirements.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.

Loan Processing

Platinum Performance Group
Seattle, WA
01.2002 - 01.2009
  • Processed secured mortgage notes by collecting and verifying documentation for consumer loan application statements
  • Arranged for financing of consumer mortgages based on terms formatted in their best interest based on credit worthiness
  • Made final decision regarding the purchase of privately held mortgages
  • Successfully collected 99% of past due notes
  • Identified borrowing viability of prospective customers by analysis of credit, employment history, and equity position through investigation of government records, written verifications and information provided from credit reporting agencies
  • Marketed loan processing services to local businesses
  • Maintained accurate amortized accounting records of privately held notes providing profitable investment portfolios for investors
  • Executed and filed documents with county records department

Education

Associates -

Highline College
Des Moines, WA
01.1989

Diploma -

Kentwood High School
Kent, WA
01.1985

Skills

  • Professional and effective written and verbal communication
  • Overcome obstacles
  • Operations Processes
  • Budgeting
  • Revenue Forecasting
  • Team building
  • Time management
  • Advocate diversity
  • Highly proficient in Excel and MS Access
  • Sitetracker/ Salesforce DB
  • Organizational efficiencies
  • Detail oriented
  • Auditor
  • Staff Development
  • Project Management
  • Operations Management
  • Project Coordination
  • Financial Reporting
  • Contract and Vendor Management
  • Hiring and Retention
  • Team Management
  • Budget Management
  • Verbal and written communication
  • Organizational Development
  • Program Management
  • Budget Control

Membershipsandcommunity

Advisory Board Member, University of Arkansas Community College at Morrilton

Timeline

Director, Business Operations

Squan
04.2016 - Current

Accounting Manager

CAPCA
04.2014 - 04.2016

Accounting Receivable Mgr

Osmose
06.2012 - 03.2014

Accounting Mgr

Hilton Acnhorage Hotel
02.2009 - 07.2011

Loan Processing

Platinum Performance Group
01.2002 - 01.2009

Associates -

Highline College

Diploma -

Kentwood High School

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Cynthia Gann