Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Gaona

Needville,Texas

Summary

Hardworking bilingual employee with customer service, multitasking, financial transaction, employee confidentiality, and time management abilities. Devoted to giving every customer a positive and memorable experience. Effective communicator with collaborative mindset, ready to bring fresh perspectives and strong work ethic to any team. Committed to delivering reliable and efficient solutions that exceed client expectations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
West Columbia, TX
01.2023 - 07.2024
  • Offered prompt and precise responses to customer questions regarding products and services.
  • Collaborated with cross-functional teams to address customer needs and resolve complex issues.
  • Processed various financial transactions such as money orders, check cashing, credit card loading, wire transfers, bill pay and asset protection services.
  • Secured service desk accounts by accurately collecting payment and relevant details for customer profiles.
  • Utilized social perception skills to reduce customer issues, fraudulent practices, and company liability.
  • Maintained strong focus on customer needs by actively engaging in active listening and utilizing deductive reasoning.
  • Provided exceptional assistance and support to customers via different communication channels, swiftly resolving inquiries and concerns, while maintaining precise customer records for optimal service delivery that elevated satisfaction and loyalty.

Administrative Assistant

Genesis Insurance
Houston, TX
02.2022 - 12.2023
  • Ensured accuracy and confidentiality of records through development and organization of efficient filing systems.
  • Maintained well-organized inventory system, ensuring timely replenishment of all necessary supplies.
  • Ensured prompt delivery of necessary written communications such as letters, memos, reports, and emails.
  • Scheduled appointments between clients, customers, and internal staff members.

Restaurant Waiter

Los Charros Mexican Restaurant
Needville, TX
03.2018 - 09.2018
  • Provided exceptional customer service by anticipating and promptly responding to guest needs, regardless of busyness or time of day.
  • Assisted customers by answering phone calls and providing information on restaurant services, operating hours, and menu options.
  • Ensured compliance with quality and quantity standards in food preparation.
  • Maximized profitability by greeting customers warmly, providing product knowledge, and highlighting exclusive offers.
  • Collected tickets and adhered to cash-handling protocols.
  • Provided courteous and professional customer service to promote inquiries and facilitate orders.

Education

Some College (No Degree) - Pre-Radiologic Technology

WCJC
Richmond, TX

Skills

  • Bilingual
  • Customer service
  • Administration
  • Collaboration
  • Communication
  • Problem solving
  • Adaptability
  • Flexibility
  • Multitasking and Organization
  • Payment Processing
  • Information Collection

Timeline

Customer Service Representative

Walmart
01.2023 - 07.2024

Administrative Assistant

Genesis Insurance
02.2022 - 12.2023

Restaurant Waiter

Los Charros Mexican Restaurant
03.2018 - 09.2018

Some College (No Degree) - Pre-Radiologic Technology

WCJC

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Cynthia Gaona