Hi, I’m
Cynthia Garcia
Las Vegas,NV
Summary
Driven by a results-focused approach, I leveraged problem-solving and bilingual communication skills at Las Vegas Urban League to enhance case management effectiveness. My adeptness in documentation and conflict resolution led to improved client-provider relations and compliance, showcasing my ability to drive positive outcomes and operational excellence.
Overview
4
years of professional experience
Work History
Las Vegas Urban League
Case Manager
10.2023 - 06.2024
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
EmployNV
Talent Acquisition Specialist
07.2022 - 09.2023
Job overview
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person customer service to assess candidate experience, qualifications, and future education interests.
- Developed and maintained "further education" applicant tracking system, tracking customers application by youth, senior, or adult on excel sheet.
- Helped customers build resumes, build EmployNV profiles, and unemployment profiles in the hubs computer station.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
Avatar Natural Foods
Customer Service Representative
05.2020 - 07.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Called companies business partners to take their orders, inputted the data/orders in quickbooks, packaged and printed order summaries then dropped off summaries at the companies warehouse.
- Calculated correct order totals and maintained detailed records for inventory management.
Education
WIOA Program , Las Vegas
Certificate of Completion
07.2023
University Overview
- Relevant Coursework: Receptionist/ Front Desk
Beacon Academy Of Nevada, Las Vegas, NV
High School Diploma
05.2017
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Records Management
- Bilingual (English and Spanish)
Timeline
Case Manager
Las Vegas Urban League
10.2023 - 06.2024
Talent Acquisition Specialist
EmployNV
07.2022 - 09.2023
Customer Service Representative
Avatar Natural Foods
05.2020 - 07.2022
WIOA Program
Certificate of Completion
Beacon Academy Of Nevada
High School Diploma
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