Cynthia Garcia
Hudson,TX
Summary
Knowledgeable Community Director with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Throughout seven years of experience in property management, I've learned to connect positively with residents to keep accounts current and residents satisfied. Skilled at providing team leadership that encourages employees to thrive. In 2017, I decided to become a stay-at-home mom to focus on my new family. We are now a family of five. I am eager to return to work and dedicate myself to providing exceptional management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Community Director
Apartment Management Consultant's
09.2014 - 04.2017
- Managed leasing and marketing, including application approval, lease signings, move-in coordination for seamless welcoming tenant experience.
- Market rate property with 206 units. Maintained a high occupancy rate.
- Managed rent collection activities.
- Processed and submitted reports and invoices to corporate.
- Collaborated with maintenance supervisor to prioritize work orders, resulting in increased resident satisfaction.
- Coordinated community events to promote resident engagement. While developing strong relationships and increasing lease renewal rates.
- Managed month-end closing reports.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences. While creating a positive atmosphere for our team.
Community Director
FPI Management
11.2010 - 08.2014
- Began as a leasing consultant and received multiple promotions. From leasing consultant, to leasing manager, assistant manager/resident retention coordinator and community director.
- Market Rate and LIHTC experience.
- Managed communities ranging from 300 (LIHTC), 100(LIHTC) and 615 units(Market Rate) maintaining a high occupancy rate.
- Lease up experience for LIHTC achieving 100% occupancy.
- Managed leasing and marketing, including application approval, lease signings, move-in coordination for seamless welcoming tenant experience. Ensuring full transparency throughout the entire process.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Collaborated with maintenance supervisor to prioritize work orders, resulting in increased resident satisfaction.
- Coordinated community events to promote resident engagement. While developing strong relationships and increasing lease renewal rates.
- Delivered emergency 24-hour on-call service for building/tenant issues.
- Managed rent collection.
- Processed and submitted reports and invoices to corporate.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences. While creating a positive atmosphere for our team.
Teller Representative
Bank of America
06.2008 - 11.2010
- Developed strong relationships with customers through exceptional service, fostering trust.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Replenished cash in ATM.
- Processed customer transactions promptly, minimizing wait times.
- Promoted welcoming atmosphere by greeting customers warmly upon arrival.
- Educated customers on new products and services.
Administrative Assistant
New College of California
07.2007 - 03.2008
- Answered phones, routing calls, and delivering messages to staff.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary.
- Efficient data entry and organizational techniques.
- Provided excellent customer service by promptly addressing phone calls and email inquiries.
Education
Texas Real Estate Sales - Real Estate
12.2020
- Dean's List August 2020
Some College - Business Management
05.2009
High School -
06.2007
Skills
- Bi-lingual
- Leasing and sales
- Operations Management
- Excellent Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Analytical Thinking
- Professionalism
- Staff Oversight
- Social media proficiency
- Administrative Skills
- Data-driven decision-making
- Community Engagement
- Property Marketing
Certification
Texas Real Estate Sales, 12/2020, Angelina College, Lufkin, TX
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Volunteer Experience
- Alameda Convalescent Home, Alameda, CA, 2006-2007- Assisted the residents with basic tasks like reading, walks, and provided much needed companionship.
- Boy's and Girl's Club,Oakland, CA, 2005-2006 - Tutored school aged children with homework and projects. Coached children in sporting activities.
Timeline
Assistant Community Director - Apartment Management Consultant's
09.2014 - 04.2017
Community Director - FPI Management
11.2010 - 08.2014
Teller Representative - Bank of America
06.2008 - 11.2010
Administrative Assistant - New College of California
07.2007 - 03.2008
Angelina College - Texas Real Estate Sales, Real Estate
Chabot Community College - Some College , Business Management
Saint Joseph Notre Dame High School - High School,
Texas Real Estate Sales, 12/2020, Angelina College, Lufkin, TX
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