Cynthia Garcia
Arcadia,California
Overview
10
10
years of professional experience
Work History
Beauty Services
Self Employed Web
Arcadia
02.2021 - Current
- Provided thorough consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Educated clients on proper aftercare techniques for lashes.
- Cleaned and sanitized work area between each client appointment.
- Maintained inventory of all supplies needed for lash services.
- Kept records of client visits and updated customer profiles accordingly.
Customer Service Representative/Barista
Porto's Bakery
Glendale, CA
09.2019 - 02.2021
- Greeted guests and took orders through portable POS service
- Monitored dining area to assess server capacity and estimate wait times.
- Answered high volume calls to assist customer in pre-orders and helped resolved customer dissatisfaction.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Monitored dining area to assess server capacity and estimate wait times.
- Preparation of Porto's coffee, smoothies, fresh orange juice, and refreshers.
Customer Service Associate
Edible Arrangements
Arcadia, CA
02.2017 - 12.2019
- Inventory checks, marketing, weekly critical store check-ups
- Hiring and training process for vital company days (valentine's day, mother's day, etc.)
- Food prep, prepared arrangements, smoothies, and fruit salads, maintain store cleanliness, reconcile drawer
- Respond and resolve customer complaints
- Delivery
Receptionist
Regency Park Oak Knoll Senior Living
Pasadena , CA
02.2017 - 02.2018
- Answer high volume phone calls, transfer calls, took messages, greet and inform visitors of upcoming events
- Sorted mail, assigned master keys to caregivers, checked in live entertainment and guests
- Check security cameras, use of intercom to direct caregivers to residents in need of assistance, assured residents with dementia remained in the premises and informed when out, keep track of residents who went out and assured they came back
- Receiving pharmaceutical deliveries and informing nurses of it, knowledge of procedures in case of fire or emergencies
Sales Associate
Forever 21
Arcadia, CA
01.2016 - 11.2017
- Welcome customers and answer questions
- Have knowledge of merchandise and its location, maintain store cleanliness, organize merchandise
- Suggest add-ons to customer, inform customers of sales or promotions
Cashier/Server
Cha Cafe
El Monte, CA
04.2015 - 01.2016
- Welcoming customers, knowledge of menu and offer suggestions to customers based on their personal preferences
- Brewing and preparing Thai tea and Vietnamese coffee, making of smoothies, teas, horchata drinks, and nonalcoholic mojitos
- Placing orders and serving, management of to-go orders, bus tables, answer phone calls, food prep, maintain restaurant cleanliness
Cashier/Server
Daikokuya Ramen
Arcadia, CA
06.2014 - 03.2015
- Greet customers, knowledge of menu, answer any questions regarding the menu, make suggestions based of customer's personal preference
- Take order, relay order to kitchen, serve food, bus tables, food prep, maintain restaurant cleanliness
Education
Associate of Arts - Sociology
Mount San Antonio College
WalnutEsthetician Program -
1st Academy of Beauty
Rosemead, CASome College (No Degree) - Vocational Nursing
Citrus College
Glendora, CAAdditional Information
bilingual: fluent Spanish speaker
License/Certificate
- RADT (In Progress)
- Licensed Esthetician CA Valid until April 2025
- Blood borne Pathogen Training
- Certified Lash Technician obtained from Dame de Lash (Downey,CA)
- BARBICIDE Certification
Timeline
Beauty Services
Self Employed Web
02.2021 - Current
Customer Service Representative/Barista
Porto's Bakery
09.2019 - 02.2021
Customer Service Associate
Edible Arrangements
02.2017 - 12.2019
Receptionist
Regency Park Oak Knoll Senior Living
02.2017 - 02.2018
Sales Associate
Forever 21
01.2016 - 11.2017
Cashier/Server
Cha Cafe
04.2015 - 01.2016
Cashier/Server
Daikokuya Ramen
06.2014 - 03.2015
Esthetician Program -
1st Academy of Beauty
Associate of Arts - Sociology
Mount San Antonio College
Some College (No Degree) - Vocational Nursing
Citrus College
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