CYNTHIA GARCIA
Victorville,CA
Summary
To obtain a position where I can be most effective in helping others, where I can utilize all my computer knowledge, strong people skills, experience and degree of enthusiasm where it can be fully utilized.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
21
21
years of professional experience
Work History
Property Manager
StorAmerica
08.2019 - 08.2024
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Manager
StorAmerica
12.2016 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Data Entry
Kelly Services/ BROADRIDGE
05.2013 - 09.2014
- Assistant to business analyst
- Assisted with excel worksheets
- Tasks included entering company financial data into specific excel spreadsheets
- Making sure financials met end of month goals
Customer Service Representative
Volt Payment Management/ PAYMENT MANAGEMENT
03.2012 - 02.2013
- At Payment Management, we take care to provide our customers high quality services personalized for their unique needs
- We offer a wide selection of industry-leading payment processing merchant services and solutions to help merchants
- These are some of the services we would provide our merchants with, credit card acceptance for American Express, EBT, debit & credit, next day funding, gif loyalty cards, check & ACH processing, merchants cash advance, reporting & administration, PCI compliance program, POS & connection options
Customer Service Representative
Volt Payment Management/ VENDOR RESOURCE MANAGEMENT
03.2012 - 02.2013
- Administrative representative for veteran home loans that are in eviction status or in foreclosure
- Answer emails from our vendors, take incoming calls and make outgoing calls
- Answer general questions
- Transfer customers to the right department
Customer Service Representative
Volt Payment Management/ HOMELAND HEALTHCARE
03.2012 - 02.2013
- Would verify medical insurance for members and providers, assist with processing monthly premium payments as well as cancellations
- Members, providers and facilities would call in inquiring about coverage
- I would have to go into detail to review benefits and amounts
Customer Service Representative
Manpower/ BLOCKBUSTER
04.2011 - 12.2011
- Provide world class customer service by wowing them with our unique benefits of our business, sign up customers for our by mail accounts, assist with navigating the site and go over account information as well
- Would attempt to retain all unsatisfied customers with win back techniques, assisted with activating devices for On Demand such as TV's, blu-ray, cell phones etc, was trained to troubleshoot with customer to get device working and ready for them to view Blockbuster movies online and if necessary would have to submit a ticket for errors that could not be resolved while on the call
Customer Service Representative
TECHNISOURCE
12.2009 - 12.2010
- Help customer's register online for www.smartmetertexas.com and do trouble shooting with them, enter tickets for Level Two if it's something I can't assist while I have them online
Customer Service Representative
Select Staffing/ MGC MORTGAGE
07.2009 - 09.2009
- Assist borrowers with detailed mortgage account information as to when their next payment would be, and would also process their mortgage payments
- I would provide them with information if any changes have been made to their account, for example on the escrow account to who the insurance payee is and how often its paid including their taxes, if any discrepancies are brought up to our attention we have to make sure it is researched by sending in a research request and follow up on it
Customer Service Representative
Aerotek/ WACHOVIA MORTGAGE
03.2009 - 06.2009
- Assist our borrowers with the Mortgage Assistance Plan that consists of inbound and outbound calls, would take 100 plus calls a day, I would verify if the borrower was a candidate for the program if so I would place the application and do an interview over the phone
- My duty is to verify status for application and review the loan modification agreement in detail as far as new principal balance, interest rates, dates payments are due and so forth
Customer Service Representative
CITIBANK/SMITH BARNEY
12.2006 - 01.2009
- Would handle 100 plus call per day in an inbound call center, resolved clients inquiries related to their Employee stock purchase plan or option accounts granted by their company, had to obtain retail account information based on sales and earned dividends on owned shares, assisted multiple Companies with selling of stock that included different types of stock market exchanges
- Assisted clients with their Retirement Plan Services that included balances, maturity dates, penalties and opening of accounts offering different products, file inquiries for research due to unresolved issues or correct clients accounts
Customer Service Representative
BANK OF AMERICA
06.2006 - 10.2006
- Performed dual role of customer service representative and online banking handling moderately complex customer inquiries and requests over the telephone
- Researched issues as well as serviced accounts to ensure satisfaction for all internal and external parties concerned
Customer Service Representative
BANK OF AMERICA
09.2005 - 04.2006
- Effectively assisted English and Spanish speaking customers with questions or issues regarding their accounts involving processes and procedures related to products and services offered by all areas of the bank
- Researched issues or transferred to a research function
- Handles customer calls with somewhat more complexity
Front desk/Billing
DR. FLOYD E. MILNER
11.2004 - 08.2005
- Responsibilities included answering phones, taking messages, filing, preparing new patient charts, setting follow-up appointments updating patient information for billing purposes
- Assisted Audiologist with hearing impairment equipment
Front desk/Interpreter
DR. DAVID COLGROVE
09.2003 - 10.2004
- Responsibilities are to oversee Front Office Operations, schedule appointments for patients, verify insurance eligibility, request authorization for treatment, call in result for testing and SX reports
Front desk/Data entry/Billing
DR. DAVID CHUCK
07.2003 - 09.2003
- Responsible for Front Office Administration, schedule appointments for patients, input insurance information in computer, answer phones, request authorization for treatment, verify insurance eligibility and benefits, filling
Education
Diploma - Health Claims Examining, Medical Billing and Coding
Westech College
Pomona, CA01.2003
Mt San Antonio
Walnut, CA01.1998
High School Diploma -
Ganesha High
Pomona, CA01.1997
Skills
- CPT
- ICD-9 coding
- CMS-1500 (HCFA)
- UB-92
- Medical reports
- Medical terminology
- PDR
- Legal issues
- HIPAA
- Patient correspondence
- Medical office administration
- Medical anatomy
- Medical physiology
- Word
- Excel
- Outlook
- Power Point
- Access
- Lean Screen
- COIN
- DPS
- Touch Point
- CWSI
- Wizard
- Document direct
- Image view
- Internet skills
- Typing 52 wpm
- 10-key
- Organizational skills
- Bilingual (English and Spanish - spoken and written)
References
Available upon request.
Timeline
Property Manager
StorAmerica
08.2019 - 08.2024
Assistant Manager
StorAmerica
12.2016 - 08.2019
Data Entry
Kelly Services/ BROADRIDGE
05.2013 - 09.2014
Customer Service Representative
Volt Payment Management/ PAYMENT MANAGEMENT
03.2012 - 02.2013
Customer Service Representative
Volt Payment Management/ VENDOR RESOURCE MANAGEMENT
03.2012 - 02.2013
Customer Service Representative
Volt Payment Management/ HOMELAND HEALTHCARE
03.2012 - 02.2013
Customer Service Representative
Manpower/ BLOCKBUSTER
04.2011 - 12.2011
Customer Service Representative
TECHNISOURCE
12.2009 - 12.2010
Customer Service Representative
Select Staffing/ MGC MORTGAGE
07.2009 - 09.2009
Customer Service Representative
Aerotek/ WACHOVIA MORTGAGE
03.2009 - 06.2009
Customer Service Representative
CITIBANK/SMITH BARNEY
12.2006 - 01.2009
Customer Service Representative
BANK OF AMERICA
06.2006 - 10.2006
Customer Service Representative
BANK OF AMERICA
09.2005 - 04.2006
Front desk/Billing
DR. FLOYD E. MILNER
11.2004 - 08.2005
Front desk/Interpreter
DR. DAVID COLGROVE
09.2003 - 10.2004
Front desk/Data entry/Billing
DR. DAVID CHUCK
07.2003 - 09.2003
Mt San Antonio
High School Diploma -
Ganesha High
Diploma - Health Claims Examining, Medical Billing and Coding
Westech College
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