Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cynthia Garcia

Alvarado

Summary

Dynamic professional with extensive experience at W&B Service Company, excelling in client relationship management and data analysis. Proven ability to prioritize tasks and enhance service delivery, ensuring compliance with SLAs. Bilingual in Spanish and English, I leverage strong communication skills to foster client trust and satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Admin / Mobile Dispatch

W&B SERVICE COMPANY
Fort Worth
10.2023 - 03.2025
  • Receiving, logging, and prioritizing service requests from clients, and ensuring their prompt assignment to the appropriate service teams.
  • Serving as the main point of contact for client inquiries, providing timely and courteous responses, and keeping clients informed about the status of their service requests.
  • Tracking the progress of service requests, monitoring service level agreements (SLAs), and proactively addressing any concerns or delays.
  • Generating reports and documentation for analysis, compliance purposes, and process improvement initiatives.

Financial Advisor

Lone Star Truck Driving Academy
09.2022 - 04.2023
  • Analyzing financial data received from clients to develop strategies for meeting clients’ financial goals.
  • Implementing financial plans or referring clients to professionals who can help them.
  • Proficient in Word, Outlook, and some Excel.
  • Comfortable using a computer for various tasks.
  • Experience providing quality financial advice.
  • Recruited and maintain client basis.
  • Implementing Financial planning and recommendations or referred clients to someone who can assist with plan implementation.
  • Review clients accounts and plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate need for plan reassessment.

Truck Service Lead

J7 Trucking Repair
04.2022 - 08.2022
  • Manage Day to Day Operations of the truck maintenance shop.
  • Schedule and picked up parts from different distributions vendors.
  • Résolve Product issues, Client follow -ups.

Front Office Assistant

KD’s Land Company
04.2022 - 07.2018
  • Directed phone inquiries, answered customers questions, and scheduled appointments.
  • Greeted visitors customers upon arrival, offered assistance and answer questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
  • Restoked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated master schedule by booking and rescheduling and balancing work loads.
  • Maintained files and records by implementing effective filing system.

Education

High School Diploma -

West Potomac Highschool
Alexandria, VA
06-2005

Skills

  • Word processing
  • Document control
  • Billing invoicing
  • Task prioritization
  • High volume phone inquiries
  • Financial services
  • Data analysis
  • Report generation
  • Financial planning
  • Customer relationship management
  • Appointment scheduling
  • Problem solving
  • Process improvement
  • Conflict resolution
  • Data entry
  • Excellent communication
  • Multitasking Abilities
  • Active listening
  • Multitasking
  • Supervision and leadership
  • Google drive
  • FLUENT IN SPANISH/ ENGLISH

Certification

CNP - Certified Public Notary, 01/01/20, 01/01/24

Languages

Bilingual

Timeline

Service Admin / Mobile Dispatch

W&B SERVICE COMPANY
10.2023 - 03.2025

Financial Advisor

Lone Star Truck Driving Academy
09.2022 - 04.2023

Truck Service Lead

J7 Trucking Repair
04.2022 - 08.2022

Front Office Assistant

KD’s Land Company
04.2022 - 07.2018

High School Diploma -

West Potomac Highschool

Similar Profiles

CREATE PROFILE
Cynthia Garcia