CYNTHIA GARCIA GUZMAN
Columbus,IN
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consumer Banker I
First Financial Bank
07.2022 - Current
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Performed both personal banker and teller functions and delivered accurate and professional service.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Monitored and verified suspicious activity on customer accounts.
- Created system of orderly follow-up by mail, telephone and email with new and existing clients to generate additional business.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
- Referred customers to other banking departments for specialized services.
FAMILY SUPPORT SPECIALIST
Centerstone
10.2021 - 07.2022
- Coordinated client care by working closely with a multidisciplinary team to develop and maintain essential elements of the client's clinical record, including but not limited to treatment plan, progress notes, reporting and correspondence with external agents, and remain in compliance standards.
- Taught and trained clients in activities of daily living, in a school setting, complied with clinical documentation requirements, and provided services according to organizational guidelines or protocols.
- Consistently exercised discretion and judgment to analyze, interpret, make decisions and decide what actions are necessary based on the varying facts and circumstances of each individual case
- Provided telephone and on-site crisis intervention/prevention and follow-up to clients and their families.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Documented data and completed accurate updates to case records.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
AFTER-SCHOOL SITE COORDINATOR
Bartholomew County School Corporation
10.2017 - 10.2021
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Created agendas and communication materials for team meetings
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Worked with other educators to evaluate intervention outcomes and make needed adjustments to students' plans
- Helped students build learning and study skills to achieve educational goals
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation, and progress student accountability
- Built and strengthened positive relationships with students, parents, and teaching staff
- Planned and instructed S.T.E.A.M curriculum to students grades Pre-K through 6th grade
- Knowledge of proper cash and check procedures
- Leader to those I worked beside
- Translated for various Hispanic families
- Placed at Taylorsville Elementary, Fodrea Elementary, and Clifty Creek
Education
Bachelor of Arts - Psychology
INDIANA UNIVERSITY PURDUE UNIVERSITY OF COLUMBUS
4601 Central Ave, Columbus, IN 4720305.2024
High School Diploma -
COLUMBUS NORTH HIGH SCHOOL
06.2018
Skills
- Banking Best Practices
- Team Cooperation
- Planning
- Time Management
- Problem Solving
- Flexible
- Decision- Making
- People Skills
Certification
Adult and Pediatric First Aid/CPR/AED
Languages
Spanish
Native or Bilingual
Timeline
Consumer Banker I
First Financial Bank
07.2022 - Current
FAMILY SUPPORT SPECIALIST
Centerstone
10.2021 - 07.2022
AFTER-SCHOOL SITE COORDINATOR
Bartholomew County School Corporation
10.2017 - 10.2021
Bachelor of Arts - Psychology
INDIANA UNIVERSITY PURDUE UNIVERSITY OF COLUMBUS
High School Diploma -
COLUMBUS NORTH HIGH SCHOOL
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