CYNTHIA GARCIA OJEDA
Lancaster,CA
Summary
Motivated, results-oriented professional with experience providing comprehensive counseling services to diverse populations. Skilled in developing individualized counseling plans, utilizing an array of therapeutic interventions, and evaluating client progress. Proven track record of success in helping individuals reach their goals and improve their overall quality of life. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Counselor
Tarzana Treatment Center
04.2025 - 07.2025
- Active listening in 20 group sessions make sure everyone feels heard
- Make copies and make sure group rooms are organized
- Learned the tasks that need to be meet by understanding the ethic codes and rules
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Babysitter
Home Based
01.2025 - 03.2025
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
Assembler
BURLINGTON
08.2024 - 12.2024
- Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
- Met production goals by efficiently managing time while working on the assembly line.
- Complied with quality and safety standards, policies, and procedures.
- Inspected parts for defects during each step of the assembly process to ensure quality control standards were met.
- Inspected parts for proper insertion and placement.
- Performed mechanical assembly operations with accuracy in a timely manner.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Assembled components with minimal supervision, exceeding expected project milestones.
Call Center Customer Service Representative
ADDECO
01.2023 - 12.2023
- Answer phone calls
- Check the client's account information and help the empathy and understanding their needs.
- Handled customer escalations in a timely and professional manner.
- Proficiently handled escalated customer calls with patience, tact, and diplomacy.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Survey Research Interviewer
APPLE ONE
02.2016 - 03.2023
- Implemented all calls to potential customers for the company's ongoing surveys
- Handled calls per day with accuracy
- Completed surveys on phone interviews for 45 minutes per call
- Utilized software applications to analyze survey data and generate meaningful insights into the results.
- Reviewed data obtained from interviews for completeness and accuracy.
- Recorded information into the database during interviews for documentation purposes.
- Conducted surveys and collected data using interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
- Utilized strong communication skills to effectively interview and assess potential candidates.
Medical Assistant
EL PROYECTO DEL BARRIO
03.2019 - 11.2019
- Customer service at the call center
- Answer phone calls, schedule appointments
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements, accurately and reported any abnormalities to the supervising physician.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room before patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Physical Therapy Assistant
IMPERIAL PHYSICAL THERAPY
06.2017 - 02.2019
- Massaged patient's injury areas, using ultrasound machine
- Communicate with patients while giving them cold, and heat packs in injury areas
- Scheduled patients to follow up
- Scheduled appointments
- Taught exercises that help improve mobility, strength, endurance and coordination.
- Maintained accurate documentation of patient progress notes and treatment plans.
- Motivated patients throughout their rehabilitation process by encouraging them to reach their goals.
- Cleaned work area and checked and stored equipment after treatment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Case Manager
EPDB ONE SOURCE YOUTH CENTER
07.2011 - 04.2016
- Place young adults to work in government jobs
- Supervise young adults while they complete job tasks and organize files and documents
- Schedule appointments and complete intake paperwork
- Customer Service
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Maintained clients' records by reviewing case notes and logging events and progress.
- Demonstrated success in building relationships with clients and providing emotional support.
- Monitored and evaluated case management services to ensure quality and effectiveness.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
Alcohol And Other Drug Studies - Substance Abuse Counselor
Antelope Valley College
Lancaster, CA12-2024
Customer Service Diploma -
EPDB
Canoga Park, CA03.2018
Work Source Completion Certificate -
EPDB One Source Youth Center
Canoga Park, CA01.2018
Career Planning - Customer Service Certificate
LACOE
Canoga Park, CA03.2013
Medical Assistant - Medical Assistant
Everest College
Reseda, CA 03.2012
Skills
- Able to scan and label documents
- Excel, Microsoft Word
- Customer service
- Able to work unsupervised Good
- Listener
- Case Notes
- Caring, trustworthy
- Self-motivated
- Honest and productive
- Patient Intakes
- Fax and copy paperwork
Certification
- Registration number
- CCAPP
- Confidentiality, Ethics and boundary course
- Medical assistant certificate
Languages
Spanish
Native or Bilingual
Timeline
Counselor
Tarzana Treatment Center
04.2025 - 07.2025
Babysitter
Home Based
01.2025 - 03.2025
Assembler
BURLINGTON
08.2024 - 12.2024
Call Center Customer Service Representative
ADDECO
01.2023 - 12.2023
Medical Assistant
EL PROYECTO DEL BARRIO
03.2019 - 11.2019
Physical Therapy Assistant
IMPERIAL PHYSICAL THERAPY
06.2017 - 02.2019
Survey Research Interviewer
APPLE ONE
02.2016 - 03.2023
Case Manager
EPDB ONE SOURCE YOUTH CENTER
07.2011 - 04.2016
Alcohol And Other Drug Studies - Substance Abuse Counselor
Antelope Valley College
Customer Service Diploma -
EPDB
Work Source Completion Certificate -
EPDB One Source Youth Center
Career Planning - Customer Service Certificate
LACOE
Medical Assistant - Medical Assistant
Everest College
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