Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

CYNTHIA GARDEA

Phoenix,AZ

Summary

Experienced Medical Support Specialist with comprehensive background in healthcare environments. Skilled at managing administrative duties, maintaining patient records, scheduling appointments and providing exceptional customer service. My Previous positions demonstrate ability to make positive impacts on team effectiveness and patient satisfaction.

Overview

7
7
years of professional experience

Work History

Care Coordinator

Mountain park Health Center
Phoenix, AZ
01.2024 - Current
  • Greeted patients upon arrival and verified insurance coverage promptly.
  • Scanned documents into patient document charts.
  • Updated patient accounts with changes to insurance and relevant information.
  • Scheduled follow-up appointments via EClinicalWorks, ensuring efficient workflow.
  • Maintained accurate patient databases while adhering to confidentiality standards.
  • Coordinated annual wellness checks, physical exams, and various health visits.
  • Submitted telephone encounter tickets to providers regarding patient prescriptions and concerns.
  • Scrubbed schedules to identify no-show or cancellation appointments for outreach.
  • Contacted patients who missed consult appointments based on monthly assignments.

Front Office Coordinator

Children's Choice Pediatric Dentistry
Gilbert, AZ
04.2021 - 01.2024
  • Managed front office operations, including customer service, appointment scheduling, records, and billing.
  • Scheduled and discussed diagnosed treatment with parents according to sedation. (Nitrous Oxide, IV, General Anesthesia, and Oral Conscious Sedation.)
  • Scanned new patient paperwork and treatment documents to the patients document center.
  • Answered incoming calls to provide customer support and address patient inquiries.
  • Performed daily office duties such as ensuring printing machines are stocked, printed out and stapled new patient packets, and patient sign-in sheets.
  • Verified patients' insurance coverage and payment methods during scheduling.
  • Prepared end of day reports, invoices, letters, and medical records using various software applications.
  • Coordinated appointment scheduling and confirmations using Dentrix, Cloud 9, and Open Dental software.
  • Preformed outreach to patients due for their 6 month recalls.
  • Filled out Head Start forms and doctor's notes.
  • Updated patient accounts to reflect payment transactions and balance changes using Weave.
  • Ensured parents received all necessary paperwork for new patients.
  • Ensured all forms were signed at check in, obtained parent Drivers License/ID, Insurance card, dental history and medical history to update new patient account.

Clinical Coordinator

Veyo
Phoenix, AZ
07.2018 - 04.2021
  • Responsible for utilization reviews and coordination of long-distance, out-of-state, and medically complex travel for the Medicaid NEMT program.
  • Ensured adherence to all HIPAA and other laws, regulations, and contract requirements.
  • Warmly perform outreach to medical patients with upcoming medical travels, collect insurance information, and educate them on the process.
  • Manage 3 phone lines and facilitate over 20+ calls per day with clients, medical facilities, and insurance.
  • Provide administrative and clerical support via Microsoft software, Adobe, and ring central.
  • Process mail services for client documentation.
  • Direct client inquiries, resolve conflicts, and confirm appointments with external offices.
  • Contacted health plans or healthcare facilities to immediately resolve issues of urgent medical travels out of state.
  • Monitor current and future travels to schedule and plan trips in a timely manner.
  • Monitor Veyo's monthly expenses and process documentation reports to Concur for calculations.
  • Generate and process patient check reimbursements by creating excel documents for accounts payables team.
  • Stay current on all service and insurance policies, procedures and training updates.
  • Schedule patient appointments with medical facilities.
  • Arrange patient travel needs such as transportation, advance funds, lodging, and flights.
  • Submit and process prior authorizations after gathering appropriate medical documentation.
  • Perform outreach to patients regarding the clinical coordination process.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.

Education

High School Diploma -

Primavera Online high School
Chandler, AZ
05.2018

Skills

  • Bilingual (Spanish)
  • EMR/EHR Systems
  • Health Insurance Verification
  • Inbound/outbound phone handling
  • Scheduling
  • Intake and Data Entry
  • Medical Terminology
  • Customer Service
  • Administrative
  • Proficient in Microsoft office, Adobe Acrobat, Salesforce, Zendesk, Dentrix, Incontact, Slack, EClinicalWorks, Concur, Five9 AHCCCS portal, Bright Tree, Weave and Ring Central

Accomplishments

  • Exceeded monthly scheduling targets at Mountain Park Health Center and recognized for excellent customer service skills.
  • Rewarded for great call handling time and exceeding monthly QA scores at Veyo.
  • Promoted to Clinical Coordination position at Veyo.

Languages

Spanish, Fluent

Timeline

Care Coordinator

Mountain park Health Center
01.2024 - Current

Front Office Coordinator

Children's Choice Pediatric Dentistry
04.2021 - 01.2024

Clinical Coordinator

Veyo
07.2018 - 04.2021

High School Diploma -

Primavera Online high School

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