Cynthia Garner
Marietta,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
36
36
years of professional experience
Work History
Customers Solution Supervisor
Delta Air Lines, Inc
05.2018 - 08.2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Built rapport with customers through empathetic communication, fostering trust and long-term relationships.
- Leveraged strong listening skills to understand customer concerns fully and provide tailored solutions accordingly.
Ticket Counter and Gate Agent
Delta Air Lines, Inc
11.1998 - 05.2018
- Warmly welcomed customers upon approaching counter and placing orders.
- Assisted in the management of airline lounges, providing a comfortable environment for premium passengers before their flights.
- Streamlined boarding process by accurately verifying travel documents and efficiently managing passenger queues.
- Maintained strong communication channels with other departments including cabin crew, maintenance staff, and airport authorities for seamless operations.
- Reduced delays by promptly updating passengers with relevant information during irregular operations or schedule changes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Reservations and Group Sales Agent
Delta Air Lines, Inc
11.1984 - 11.1998
- Exceeded sales targets consistently, contributing significantly to company revenue growth.
- Negotiated favorable contract terms with clients, maximizing profitability without compromising quality.
- Consistently met or exceeded monthly quotas by employing a proactive approach to prospecting new clients while nurturing existing relationships.
- Managed multiple accounts simultaneously, ensuring timely follow-ups and excellent customer service.
- Provided exceptional pre-and post-sale support to ensure a seamless customer experience throughout the entire process.
- Developed strong client relationships for increased repeat business and customer satisfaction.
Education
Associates - Business
LeMoyne-Owen College
Memphis. TNSkills
- Customer Service
- Relationship Building
- Microsoft Excel
- Data Entry
- Revenue Growth
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Excellent Communication
- Active Listening
Timeline
Customers Solution Supervisor
Delta Air Lines, Inc
05.2018 - 08.2020
Ticket Counter and Gate Agent
Delta Air Lines, Inc
11.1998 - 05.2018
Reservations and Group Sales Agent
Delta Air Lines, Inc
11.1984 - 11.1998
Associates - Business
LeMoyne-Owen College
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