Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Garnigan

Rockmart,GA

Summary

Responsible Team Coordinator with passion for results in managing complex responsibilities with organized and resourceful approach. Intelligent and analytical with excellent communication and collaboration skills. Strong research, data entry and successful at managing multiple priorities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Contact Center Team Coordinator

Shaw Industries
11.2021 - Current
  • Improved team collaboration with weekly meetings, progress updates, and transparent communication.
  • Served as liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Provided comprehensive administrative support to teams, enabling them to focus on high-impact tasks and achieve better results.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
  • Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.

Technical Specialist - Consumer Services

Shaw Industries
01.2021 - 11.2021
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Mentored fellow team members in advanced technical concepts, fostering collaborative work environment where ideas were freely exchanged.
  • Answered inquiries concerning technical information, warranties, care and maintenance about all Shaw Residential Flooring Products.
  • Determined through questions and active listening if consumer was in need of our Concierge Services and created leads for group to follow up on.
  • Assisted on business side and with training as needed.

Certified Customer Service Coach

Shaw Industries
05.2017 - 10.2019
  • Enhanced customer satisfaction by implementing effective coaching strategies for customer service representatives.
  • Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
  • Assisted in creation of performance improvement plans, leading to noticeable progress for struggling employees.
  • Facilitated regular team meetings to discuss challenges, share successes, and brainstorm solutions.
  • Collaborated with management to identify trends in customer inquiries and address any emerging concerns promptly.

Customer Service Represenative

Shaw Industries
02.2016 - 05.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Twisting Machine Operator

Shaw Industries
10.2013 - 02.2016
  • Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Contributed to reduced waste generation by implementing initiatives that were agreed upon in Kaizen and cost went from $2,000,000 yearly to $750,000.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

Education

No Degree - Office Specialist

North Metro Tech
Acworth, GA

High School Diploma -

Cass High School
White, GA

Skills

  • Meeting facilitation
  • Relationship Building
  • Passion for continuous learning
  • Workload balancing
  • Team Leadership and Coordination
  • Attention to Detail

Certification

Leading for Results

Critical Conversations

Impacting Individuals

Timeline

Client Contact Center Team Coordinator

Shaw Industries
11.2021 - Current

Technical Specialist - Consumer Services

Shaw Industries
01.2021 - 11.2021

Certified Customer Service Coach

Shaw Industries
05.2017 - 10.2019

Customer Service Represenative

Shaw Industries
02.2016 - 05.2017

Twisting Machine Operator

Shaw Industries
10.2013 - 02.2016

No Degree - Office Specialist

North Metro Tech

High School Diploma -

Cass High School

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Cynthia Garnigan