Cynthia Garza
Midlothian,TX
Summary
Experienced nursing leader with demonstrated clinical expertise and leadership skills. Successfully organized and lead the opening of Surgical and Endoscopy services for a brand-new, $150 million dollar hospital in 2020 which is expected to continue to grow and thrive for the community that it serves. Three- year success include: Increased surgical volume by 67%, maintained a staff retention rate of 89%, employee satisfaction rate of greater than 85% and maintained top tier Press Ganey scores. Quality-driven and efficient with strong communication and leadership skills.
Overview
14
14
years of professional experience
Work History
Director of Surgical and Endoscopy Services
Texas Health Mansfield Hospital
Mansfield, TX
03.2020 - Current
- Entrusted to open, build and lead Surgical and Endoscopy services for a brand-new $150 million dollar facility
- Partnered with Business Development to capture and increase Surgical and Endoscopy volume year after year.
- Increased Surgical and Endoscopy volume by 47% over the last two-years
- Provided leadership and direction in the organization, planning, development and implementation of surgical services.
- Assessed current practices against evidence based guidelines for best practices in surgery.
- Participated in strategic planning initiatives to support growth objectives of the organization.
- Oversaw staff recruitment, training, orientation and evaluation processes.
- Maintained effective relationships with medical staff members regarding professional practice matters pertaining to surgery.
- Developed policies and procedures to ensure quality patient care within regulatory requirements.
- Collaborated with physicians, nurses and other healthcare professionals on service delivery issues.
- Evaluated requests for new technology related to surgical services operations.
- Created annual budget for surgical services operations and monitored financial performance against budget targets.
- Managed operating room scheduling to maximize efficiency and utilization of resources.
- Analyzed patient satisfaction survey results from surgery areas and implemented improvement strategies as needed.
- Represented the organization at relevant professional meetings related to surgery topics.
- Established systems for monitoring compliance with infection control protocols in the OR setting.
- Ensured compliance with all accreditation standards related to surgical services.
- Facilitated communication between various stakeholders involved in surgical services operations.
- Coordinated orientation programs for new personnel assigned to the operating rooms.
- Served as a liaison between hospital administration and clinical teams providing surgical care.
Director of Surgical Services
USMD Hospital at Fort Worth
Fort Worth, TX
01.2019 - 02.2020
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Managed budgeting and financial planning processes for the organization.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Provided leadership and direction in the organization, planning, development and implementation of surgical services.
- Assessed current practices against evidence based guidelines for best practices in surgery.
- Participated in strategic planning initiatives to support growth objectives of the organization.
- Developed policies and procedures to ensure quality patient care within regulatory requirements.
- Collaborated with physicians, nurses and other healthcare professionals on service delivery issues.
- Evaluated requests for new technology related to surgical services operations.
- Created annual budget for surgical services operations and monitored financial performance against budget targets.
- Managed operating room scheduling to maximize efficiency and utilization of resources.
- Represented the organization at relevant professional meetings related to surgery topics.
- Established systems for monitoring compliance with infection control protocols in the OR setting.
- Facilitated communication between various stakeholders involved in surgical services operations.
- Monitored day-to-day operations of surgical services departments including staffing levels, equipment maintenance and supply inventory management.
Operating Room Charge Nurse
USMD Hospital at Arlington
Arlington, TX
03.2017 - 01.2019
- Oversaw the daily operations of the operating room, ensuring patient safety and satisfaction.
- Ensured compliance with all regulatory requirements related to the operation of the OR.
- Developed policies and procedures for the OR to maintain quality standards.
- Facilitated collaboration between physicians, nurses, technicians, and other healthcare professionals.
- Assisted with nursing duties in short-staffed areas.
- Supervised processes and verified patient information to support patient care.
- Mentored and coached nursing staff, listening to concerns and providing counsel.
- Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
- Implemented strategies for improving communication among teams within the OR.
- Maintained accurate records of operating room activities such as surgical logs and staffing schedules.
- Participated in interviewing potential candidates for job openings within the OR department.
- Conducted performance reviews for all operating room personnel.
- Resolved conflicts among staff members in a timely manner while maintaining professionalism.
- Reviewed reports detailing financial information related to supplies and equipment used in surgeries.
- Identified potential safety hazards or risks that could impact patients or personnel working in the OR.
- Coordinated with other departments in order to ensure smooth workflow throughout the hospital system.
- Collaborated with management on initiatives aimed at increasing productivity levels within the department.
- Trained new staff members on departmental policies, procedures, and protocols.
Registered Nurse, Operating Room
University Medical Center of Lubbock
Lubbock, TX
03.2010 - 06.2016
- Performed nursing tasks to deliver high level of care and comply with procedures and regulations.
- Educated patients and families on medical and surgical procedures, medication regimens and pain management.
- Transferred patients from operating room to recovery room on stretchers and in wheelchairs.
- Discussed surgical patients with healthcare team to address and resolve concerns.
- Performed comprehensive assessments to identify patient needs, devise care plans, modify care solutions and support patient rights.
- Prepared operating rooms by setting out and verifying equipment and assessing for compliance with asepsis standards.
- Demonstrated excellent communication skills when interacting with patients, families and colleagues in the OR setting.
- Practiced effective time management skills when managing multiple cases simultaneously during busy shifts in the OR suite.
Education
Doctor of Nursing Practice - Executive Leadership
Texas Tech University Health Sciences Center
Lubbock, TX05-2024
Master of Science - Nursing Administration
The University of Texas At Arlington
Arlington, TX12-2019
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX05-2016
Associate of Science - Nursing
South Plains College
Levelland, TX12-2009
Skills
- Cross-Functional Team Leadership
- Charismatic Leader
- Innovation Management
- Business Development
- Business Administration
- Verbal and Written Communication
- Contract Negotiation
- Budget Control
- Staff Development
- Hiring and Retention
References
References available upon request.
Timeline
Director of Surgical and Endoscopy Services
Texas Health Mansfield Hospital
03.2020 - Current
Director of Surgical Services
USMD Hospital at Fort Worth
01.2019 - 02.2020
Operating Room Charge Nurse
USMD Hospital at Arlington
03.2017 - 01.2019
Registered Nurse, Operating Room
University Medical Center of Lubbock
03.2010 - 06.2016
Doctor of Nursing Practice - Executive Leadership
Texas Tech University Health Sciences Center
Master of Science - Nursing Administration
The University of Texas At Arlington
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Associate of Science - Nursing
South Plains College
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