CYNTHIA GAYTAN
Del Rio
Summary
Dynamic professional with a proven track record at Walgreens, excelling in bilingual customer service and HIPAA compliance. Demonstrated leadership in enhancing patient satisfaction and streamlining insurance verification processes. Skilled in attention to detail and fostering team development, significantly improving operational efficiency.
Overview
30
30
years of professional experience
Work History
Insurance Verification Specialist
Dr. Sunil K Reddy - Gastroenterology
07.2021 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Greet patients as entering office
- Collecting INS info and copays
- Answering phone calls and setting appointments.
- Scanning PT info to profiles
- Adjust payments when collected.
- Served bilingual spanish speaking customers.
Pharmacy Technician
Walgreens
04.2020 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Served bilingual spanish speaking customers.
Assistant Manager Trainee
Walgreens
08.2016 - 04.2020
- Conducted regular performance evaluations, fostering employee growth and development within the organization.
- Strengthened loss prevention efforts by monitoring security footage regularly and reinforcing theft-prevention protocols.
- Participated in ongoing professional development opportunities to enhance managerial skills continually.
- Assisted in developing training materials, improving onboarding efficiency for new hires.
- Provided excellent customer service through active listening, problem-solving, and effective communication skills.
- Managed opening and closing procedures.
- Served bilingual spanish speaking customers.
Front End Manager
Fresh Thyme Market
01.2012 - 07.2016
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Oversaw cashier operations, bookkeeping, and security.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Coached employees through day-to-day work and complex problems.
- Served bilingual spanish speaking customers.
Teller Supervisor
Hoyne Saving Bank
03.1995 - 01.2012
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Handled various accounting transactions.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
- Served bilingual spanish speaking customers.
Education
High School Diploma -
Taylor High School
Pierson, FL06-1993
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Processing payments
- Updating Medications history
- Team Leader
- Bilingual Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist
Dr. Sunil K Reddy - Gastroenterology
07.2021 - Current
Pharmacy Technician
Walgreens
04.2020 - 07.2020
Assistant Manager Trainee
Walgreens
08.2016 - 04.2020
Front End Manager
Fresh Thyme Market
01.2012 - 07.2016
Teller Supervisor
Hoyne Saving Bank
03.1995 - 01.2012
High School Diploma -
Taylor High School
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