Cynthia Gentry

Direct Support Professional

RHA Health Services LLC

Deep Gap, NC

12.2011 - 05.2023

Assisted individuals in learning and developing new skills.
Assisted clients with maintaining good personal hygiene.
Used approved crisis intervention techniques in emergency situations.
Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Collaborated with other staff members to develop individualized service plans for each participant.
Supervised medication administration, personal hygiene and other activities of daily living.
Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Maintained clean and well-organized environment for client happiness and safety.
Accompanied individuals on outings to promote independence and integration into the community.
Drove clients to doctors' appointments and social outings.
Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Organized oral medications for clients following dosage and schedule requirements.
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Tracked and reported clients' progress based on observations and conversations.
Facilitated social interactions between participants and their peers in the community.
Transported clients to doctor's appointments and errands.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Built strong and trusting rapport with clients and loved ones.
Documented current patient information to update vital signs, behaviors, and eating habits.
Reported changes in client condition to administrators, facilitating nursing intervention.
Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Monitored clients' activity levels and helped prevent sedentary behavior.
Assisted in planning and implementing recreational activities for participants.
Developed relationships with families of those receiving services to ensure continuity of care.
Recorded client status progress and challenges in logbooks and reports.
Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
Maintained detailed records of services performed on clients.
Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Assisted individuals in development of social skills to become integrated in community.
Provided guidance and support to ensure safety of individuals served.
Assisted with planning and coordination of activities and outings based on individual needs.
Partnered with registered nurses and physiotherapists to provide care to patients.
Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Consulted with client care team to continually update care plans.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Helped clients get in and out of beds and wheelchairs.
Monitored health and well-being of clients and reported significant health changes.
Accompanied or transported clients to appointments, errands and social activities.
Contacted medical providers on behalf of clients to follow up on appointments.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Leveraged database management system to track and report service hours, details of activities and progress on goals.
Enhanced patient wellbeing by supporting participation in recreational activities.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Followed care plan and directions to administer medications.
Monitored client's well-being, safety and comfort under physician direction.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Leveraged [Software] skills to input and compile data gathered from various sources.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered [Number] calls per shift to assist with customer questions and concerns.
Completed day-to-day duties accurately and efficiently.
Modified existing software systems to enhance performance and add new features.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Understood and followed oral and written directions.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Collaborated with others to discuss new opportunities.
Delivered products to customer locations on time.
Worked with cross-functional teams to achieve goals.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Planned and completed group projects, working smoothly with others.
Recognized by management for providing exceptional customer service.

Summary

Overview

Work History

Caregiver, Special Needs

Direct Support Professional

Education

Veterinarian Assisting

High School Diploma -

Skills

Timeline

Caregiver, Special Needs

Direct Support Professional

Veterinarian Assisting

High School Diploma -

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