Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Giles

Aurora,Colorado

Summary

Experienced and dependable general worker, with a proven track record of efficiently completing tasks unsupervised in various settings, to meet company needs. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

32
32
years of professional experience

Work History

Front of House Manager

Chick-fil-A
Aurora, Colorado
10.2021 - Current
  • Maintained cleanliness and organization of front-of-house areas daily.
  • Developed knowledge of menu offerings to assist guests effectively.
  • Supported training of new front-of-house staff on procedures.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations to deliver a positive guest experience through friendly service and attention to guest needs.
  • Performed daily closing duties such cleaning, sanitizing, and counting money.
  • Provided support to servers when needed during busy periods or peak hours.
  • Ensured compliance with health department regulations regarding sanitation and safety standards.
  • Monitored dining room cleanliness and tidiness at all times.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Processed payments from customers using various payment methods.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Handled guest complaints professionally and efficiently.
  • Monitored and evaluated staff performance, providing regular feedback and coaching.
  • Implemented policies and procedures to enhance efficiency and improve customer experience.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained goals and expectations required of trainees.

Church Volunteer

Church Of Jesus Christ Of Latter Day Saints
Aurora, CO
01.1993 - Current
  • Coordinated volunteer schedules to ensure adequate support for various church programs.
  • Managed communication with volunteers to facilitate effective collaboration and updates.
  • Facilitated weekly meetings to discuss program progress and volunteer contributions.
  • Supervised children in children's room during long services to promote good behavior.
  • Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
  • Monitored children entering, during and after weekly youth programs.
  • Organized charity and fundraising events to raise money for great cause.

Home Daycare Owner

Self Employed Web
Aurora, Colorado
11.1996 - 03.2000
  • Managed daily operations of the daycare to ensure a safe environment.
  • Designed engaging activities for children to promote learning and development.
  • Supervised playtime and ensured proper behavior among children.
  • Collaborated with local resources for educational materials and support services.
  • Organized various recreational activities like outdoor playtime or visits from storytellers in order to stimulate learning.
  • Taught basic manners such as saying please, thank you, excuse me when appropriate while also encouraging socialization skills.
  • Performed housekeeping duties such as cleaning toys and equipment after use in order to maintain a clean environment.
  • Created schedules for nap times and meal times that met the needs of each individual child.
  • Provided nurturing and appropriate environment for children of various ages.
  • Handled administrative tasks including enrollment, and record-keeping.

Education

Some College (No Degree) - Biology composite Teaching

Brigham Young University
Provo, UT

Skills

  • Customer service
  • Staff supervision
  • Menu knowledge
  • Operational efficiency
  • Organization and time management
  • Employee training
  • Health compliance
  • Sanitation practices
  • Communication skills
  • Conflict resolution
  • Feedback implementation

Timeline

Front of House Manager

Chick-fil-A
10.2021 - Current

Home Daycare Owner

Self Employed Web
11.1996 - 03.2000

Church Volunteer

Church Of Jesus Christ Of Latter Day Saints
01.1993 - Current

Some College (No Degree) - Biology composite Teaching

Brigham Young University

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