CYNTHIA GINKINGER
Niles,OH
Summary
Highly-motivated Customer Service Representative bringing 5+ years of related experience along with deep understanding of financial and payment matters as well as customer service. Proficient in data verification, account updates problem solving and resolving customer complaints. I have a strong a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I can working effectively unsupervised and be a valued member of a team. quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Account Specialist
Discover Financial
Remote, OH
10.2023 - Current
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Verified accuracy of customer information in order to ensure proper account management.
- Processed payments, account updates and other transactions accurately and efficiently.
- Ensured compliance with all federal laws pertaining to consumer financial protection including Fair Credit Reporting Act regulations.
Appointment Specialist
Zillow Group
Remote, FL
03.2019 - 10.2023
- Schedule and confirm showing appointments, Input and manager listing showing instructions and other various data entry.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Manage large volumes of daily incoming and outgoing calls.
Rural Mail Carrier
United States Post Office
Venice, FL
09.2018 - 02.2019
- Sorted mail, arranging in delivery sequence for distribution.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Handled undeliverable mail in accordance with established procedures.
Store Front Cashier
Walmart Market
North Port, FL
04.2018 - 09.2018
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Learned roles of other departments to provide coverage and keep store operational.
- Pitched in with product restocking during less busy periods.
Production Worker
The Artful Canine
Venice, FL
09.2009 - 02.2018
- Coordinated communication strategies with Production Manager
- Documented actions by completing production and quality forms.
- Assembled products quickly and efficiently to meet a high level of quality.
- Worked independently without direct supervision
Administrative Assistant
PBS&J INC
Sarasota, FL
05.2007 - 06.2009
- Managed new files and retrieval requests with speed and accuracy.
- Planned meetings and prepared conference rooms.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Helped senior clerical staff complete daily workloads.
- Standardized department filing system to increase efficiency.
Education
High School Diploma - General Education
Struthers High School
1992
Skills
- Time management skills
- Excellent communication
- Quick learner
- High-volume call reception
Timeline
Account Specialist
Discover Financial
10.2023 - Current
Appointment Specialist
Zillow Group
03.2019 - 10.2023
Rural Mail Carrier
United States Post Office
09.2018 - 02.2019
Store Front Cashier
Walmart Market
04.2018 - 09.2018
Production Worker
The Artful Canine
09.2009 - 02.2018
Administrative Assistant
PBS&J INC
05.2007 - 06.2009
High School Diploma - General Education
Struthers High School
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