Cynthia Glidewell
Horton,AL
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over 5 years in medical field.
Overview
10
10
years of professional experience
Work History
Pre-Service Specialist
Marshall Medical Centers
06.2017 - Current
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for Marshal Pain Clinic, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Administrative Assistant
Kids Korner Preschool
06.2015 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Created PowerPoint presentations for business development purposes.
Teacher
Kids Korner Preschool
06.2011 - 05.2015
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supervised learning groups of students in classroom stations.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Education
Associate of Science - Early Childhood Education
Snead State Community College
Boaz, ALBachelor of Science - Business And Health Administration
Point University
Atlanta, GA07.2024
High School Diploma -
Russell County High School
Russell Springs, KY06.1994
Skills
- Physician Interaction
- Organization and Time Management
- Obtaining Authorizations
- Authorization Procedures
- CPT Coding
- Patient Referral
- Patient Interviews
- Insurance Authorizations
- Adaptable and Flexible
- Referral Verification
- Documentation Review
Timeline
Pre-Service Specialist
Marshall Medical Centers
06.2017 - Current
Administrative Assistant
Kids Korner Preschool
06.2015 - 05.2016
Teacher
Kids Korner Preschool
06.2011 - 05.2015
Associate of Science - Early Childhood Education
Snead State Community College
Bachelor of Science - Business And Health Administration
Point University
High School Diploma -
Russell County High School
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