Cynthia Glover

• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
• Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
• Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
• Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
• Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
• Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
• Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Inspected dishes and utensils for cleanliness.
• Arranged food, utensils and condiments on trays to serve meals with necessary items.
• Served meals to customers according to established guidelines.
• Maintained clean and safe work environment.
• Replenished condiments and other supplies at tables and service bars.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Adhered to all health and safety regulations while serving food and beverages.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Carried out professional service, retaining polite and friendly approach at all times.
• Provided friendly, courteous service to create memorable moments for guests.
• Worked with banquet manager to coordinate event set up and schedule.
• Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
• Arranged linens and table settings according to seating plan and event theme.
• Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
• Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
• Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
• Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

• Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
• Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
• Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
• Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.

Supervise team in packing and inventory of clients household goods for transport to new location. Packed and lead team in packing and inventory of all clients office materials for transport to new location.