Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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CYNTHIA GÓMEZ RAMOS

Austin,Texas

Summary

Dedicated and proactive individual with expertise in GSuite tools, Office applications, and Windows/Mac operating systems. Skilled in project leadership, conflict mediation, and prioritization. Passionate about continuous learning and professional development

Overview

4
4
years of professional experience

Work History

Project Engineer (Triage Specialist)

Wipro Technologies
Austin, TX
07.2021 - Current
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized various software and tools to streamline processes and optimize performance related to LLM and NLU
  • Investigate product quality of beta applications using A/B testing strategies
  • Communicating product launch details to client partners with specific attention to risk driven issues
  • Develop test cases and scenarios in order to pinpoint the root cause of product bugs
  • Follow detailed processes and workflows in order to provide support to engineering teams
  • Attempt to reproduce reported bugs, and ensure engineers have a comprehensive, detailed report in order to fix bugs most effectively.
  • Identify set changes through bisection method tools to make it possible for engineers to locate version control software, and minimize the effort to find a specific change and fix bugs faster.
  • Understanding and use of agile practices to achieve value-driven results.
  • Actively innovating and proposing improvements related to current operating procedures.
  • Conducted analyses addressing failure, reliability or yield improvement.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.

Education

Associate of Applied Science - Data Science AI ML

University of Texas At Austin
Austin, TX

Skills

  • TECHNICAL SKILLS
  • Expertise in gsuite tools
  • Experienced with office applications
  • Windows operating system
  • Experienced in mac os
  • Moodle system
  • Python student
  • Bilingual

  • SOFT SKILLS
  • Efficient Under Pressure
  • Cross-Functional Collaboration
  • Emotional Understanding
  • Structured Problem Solving
  • Conflict Mediation
  • Prioritization and Scheduling
  • Project Leadership
  • Consistent Reliability

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Project Engineer (Triage Specialist)

Wipro Technologies
07.2021 - Current

Associate of Applied Science - Data Science AI ML

University of Texas At Austin

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CYNTHIA GÓMEZ RAMOS