Cynthia Goldschmitt
Beaverton,OR
Summary
Thorough Billing Specialist offers account management, account reconciliation and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with 3 years of comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software.
Overview
7
7
years of professional experience
Work History
Data Entry Specialist
The Oregon Clinic
11.2023 - 03.2025
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Corrected data entry errors to prevent duplication or data degradation.
Billing Specialist
Goodskin Dermatology
04.2023 - 11.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Billing Assistant
AFC Urgent Care
09.2022 - 04.2023
- Tracked department financial data using docutap.
- Reached out to customers and paying entities to seek current and late payments.
- Organized, opened and filed incoming mail.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Investigated and resolved issues to maintain billing accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed and sent invoices, adjustments and credit memos to customers.
- Worked with team members and leadership to identify and develop process improvements.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Managed numerous client accounts to track and collect money owed.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Completed billing audits in identified timeframes to report and investigate findings.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Managed account receivables to maintain payments within net terms.
- Leveraged integrated billing software to submit accurate claims.
Customer Service Representative
Thermo Fisher
04.2021 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Insurance Specialist
National General Insurance Company
08.2020 - 02.2021
- Fostered relationships with customers to expand customer base and retain business.
- Resolved routine and complex issues by performing detailed research.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Server
Chow Daddy's
01.2018 - 09.2019
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Front Desk Receptionist
Best Western Hotel
01.2018 - 09.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
Medical Coding And Billing - Medical Coding And Billing
University of Phoenix
Tempe, AZ01.2023
Skills
- Tracking spreadsheets
- Invoice preparation
- Collections background
- Account updates
- Research skills
- Charge investigations
- Refund checks
- Billing dispute resolution
- Medical billing and collections
- Accounts receivable expertise
- Claims processing
- Invoicing proficiency
- Medical transport billing
- Audit procedures
- Fiscal reporting
- Coding proficiency
- Bill payment
Accomplishments
- 9:54
- Materials from course UOPX CERT/MR9/13/22 Cohort
- Start date: 09/13/2022
- Certified Billing & Coding Specialist(CBCS) Online Study Guide 3.0$ Purchased 5 days ago
- Reports:
Timeline
Data Entry Specialist
The Oregon Clinic
11.2023 - 03.2025
Billing Specialist
Goodskin Dermatology
04.2023 - 11.2023
Billing Assistant
AFC Urgent Care
09.2022 - 04.2023
Customer Service Representative
Thermo Fisher
04.2021 - 09.2022
Insurance Specialist
National General Insurance Company
08.2020 - 02.2021
Server
Chow Daddy's
01.2018 - 09.2019
Front Desk Receptionist
Best Western Hotel
01.2018 - 09.2019
Medical Coding And Billing - Medical Coding And Billing
University of Phoenix
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