Cynthia Gomez
Chicago,IL
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offers keen attention to detail and strong decision-making skills to effectively manage multiple, concurrent tasks. Demonstrates self-motivated work ethic and performs effectively in independent or team environments. Skilled at monitoring inventory, organizing stock, and inspecting packages and employee work for compliance. Possesses good documentation, computer, and problem-solving abilities. Punctuality and responsibility are key traits, approaching work with a friendly and personable nature.
Overview
8
8
years of professional experience
Work History
Rideshare Driver
Uber
01.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Warehouse Manager
Greenheart International
08.2021 - 12.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
Administrative Assistant
AMITA Health Medical Group
01.2020 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Shipping Clerk
Onin Staffing / Bay Valley Foods
01.2018 - 12.2019
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Reviewed order data on daily basis to verify transactions and shipping dates
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
- Worked with 3PL / storage facility to schedule more than six daily pickups and 12 or so weekly deliveries
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record keeping
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Recorded arrival and departure times for loads
- Verified all load information
- Optimized system use by preparing training manuals for team members / management personnel by covering proper clerical procedures
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
- Assisted Shipping Supervisor / Warehouse Manager by pulling documentation and organizing files for review
- Validated and processed more than 9 - 15 files each day with 98% accuracy rate
Store Manager /Cashier Sales Associate
La Baguette
05.2017 - 01.2018
- Maintained current knowledge of over 150 menu items and products for sale in bakery
- Discussed design options and individual preferences
- Performed store opening and closing procedures thoroughly
- Offered every customer exceptional service and worked to resolve issues with cakes and other orders to complete satisfaction
- Lifted cases and pushed or pulled heavy tray carts on regular basis
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
- Maintained safe food handling standards at all times
- Handled up to 30 + inbound calls to provide callers with product and service information and generate quotes
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs
Education
Diploma -
Steinmetz Academic Centre
Chicago, IL06.2009
Skills
- Meticulous attention to detail
- Exceptional verbal/written communication
- Bilingual (Spanish)
- Administrative support
- Organization skills
- Customer-service oriented
- Mentoring and training
- Order Fulfillment/Management
- Warehouse Logistics
- Conflict Resolution
- Staff Supervision
- Skilled in various Softwares
Timeline
Rideshare Driver
Uber
01.2024 - Current
Warehouse Manager
Greenheart International
08.2021 - 12.2023
Administrative Assistant
AMITA Health Medical Group
01.2020 - 04.2020
Shipping Clerk
Onin Staffing / Bay Valley Foods
01.2018 - 12.2019
Store Manager /Cashier Sales Associate
La Baguette
05.2017 - 01.2018
Diploma -
Steinmetz Academic Centre
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