Cynthia Gonzales
Portsmouth,VA
Summary
Perceptive [Job Title] with professional demeanor and [Number] years of supervisory experience in fast pace work environments. Remains alert with strong attention to detail and accountability during night shift. Offers leadership, guidance and direction for shift and acts as coach, mentor and facilitator while developing and training staff. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Overnight Manager
The Service Companies
10.2022 - 05.2023
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained and mentored new and existing staff to achieve best practices.
Area Supervisor
Golbe Cleaning Service
06.2021 - 09.2022
- Successfully drove new product lines to increase annual profits by [Number]%.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Trained newly hired sales team in upselling techniques.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Tracked hours and inventory usage, and prepared associated reports.
Operations Manager Southside
Peninsula Cleaning Service
03.2021 - 06.2021
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
The Service Companies
05.2015 - 03.2020
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Overnight Manager
The Service Companies
12.2012 - 07.2014
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained and mentored new and existing staff to achieve best practices.
- Assessed and adjusted staffing levels to meet operational demands.
Housekeeping Supervisor
The Service Companies
10.2011 - 12.2012
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Housekeeper Inspecter/Crew Trainer
The Service Companies
10.2009 - 10.2011
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hang, cleaned and rehung draperies to maintain freshness.
- Washed and put away kitchen dishes, utensils and glassware.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Verified cleanliness and organization of storage areas and carts.
Education
High School Diploma -
Craddock
Portsmouth, VA06.1978
Skills
- Training and Development
- Employee Development
- Customer Service
- Inventory Monitoring
- Managing Operations and Efficiency
- Staff Development
Timeline
Overnight Manager
The Service Companies
10.2022 - 05.2023
Area Supervisor
Golbe Cleaning Service
06.2021 - 09.2022
Operations Manager Southside
Peninsula Cleaning Service
03.2021 - 06.2021
Operations Manager
The Service Companies
05.2015 - 03.2020
Overnight Manager
The Service Companies
12.2012 - 07.2014
Housekeeping Supervisor
The Service Companies
10.2011 - 12.2012
Housekeeper Inspecter/Crew Trainer
The Service Companies
10.2009 - 10.2011
High School Diploma -
Craddock
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