Cynthia Gonzalez
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably with Via Metropolitan Transit. Skilled in organization and customer relations, adept at problem-solving and adaptability. Achieved commendable punctuality in transportation services, demonstrating reliability and effective communication.
Developed strong interpersonal and time management skills in fast-paced transportation environment. Proven ability to ensure passenger safety and satisfaction while adhering to schedules. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively.
Overview
2025
2025
years of professional experience
Work History
Shuttle Van Driver
Via Metropolitan Transit
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Participated in ongoing professional development opportunities related to transportation regulations compliance updates.
- Maintained punctuality for pick-ups and drop-offs, ensuring smooth daily operations and customer satisfaction.
- Provided exceptional customer service by addressing passenger inquiries or concerns promptly, professionally, and courteously.
- Collaborated with dispatchers to effectively communicate delays or changes in routes due to traffic or other unforeseen circumstances.
Home Health Care Provider
Casa Linda Home Health Care
10.2022 - Current
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Sales Associate
Marshalls & HomeGoods
06.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Robert E Lee High School
05-1991
Skills
- Organization
- Customer relations skills
- Clean driving record
- Valid [state] license
- Time management
- Dependable and reliable
- Multitasking
- Problem-solving abilities
- Effective communication skills
- Adaptability and flexibility
- Cash handling
- Customer support
- Team building
Languages
Spanish
Full Professional
Timeline
Home Health Care Provider
Casa Linda Home Health Care
10.2022 - Current
Sales Associate
Marshalls & HomeGoods
06.2021 - 09.2022
Shuttle Van Driver
Via Metropolitan Transit
High School Diploma -
Robert E Lee High School
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